Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline L. Zwisler

Akron,OH

Summary

Hardworking and reliable professional eager to secure a full-time position that utilizes my excellent interpersonal skills, my highly efficient organizational skills and my proactive problem-solving skills. Able to work in fast paced environments and manage multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals and for personal growth in position.

Overview

37
37
years of professional experience

Work History

Radiology Support Specialist

Akron Children's Hospital
01.2023 - Current
  • Schedule patient appointments for multi-modalities in the Radiology Department to include Nuclear Medicine, MRI, CT, Ultrasound, Fluoroscopy and X-Ray.
  • Responsible for all Nuclear Medicine out-patient scheduling. Includes scheduling for Hematology/Oncology Clinic, Urology Clinic and Nephrology Clinic.
  • Receive in-coming calls from families, patients, providers, clinics, etc. to schedule out-patient appointments.
  • Reduce wait times for patients by promptly answering phone calls, addressing inquiries and directing callers to appropriate personnel.
  • Place out-going calls on orders in Radiology workque to schedule patients in a timely manner, attention paid to expected dates, chart notes and previous imaging. Request new orders when necessary.
  • Provide compassionate assistance while guiding patients through the scheduling process to explain procedures/preparations.
  • Data entry for external orders received via RightFax. Responsible for ensuring diagnosis and order placed follow hospital protocol.
  • Support patient care by scheduling appointments to accommodate urgent health needs.
  • Communicate STAT results to ordering providers and document per hospital protocol.
  • Communicate with various levels of the hospital on a daily basis, this includes radiologists, providers, techs, nurses and clinics via in person, phone, email, pager, in-basket and secure chat.
  • Maximize appointment availability by coordinating schedules for multi-modalities, radiologists, technologists and support staff.
  • Assist in training of new employees.
  • CT Point Person during construction for new PET/CT scanner. Reduced no-shows with appointment reminder system through phone calls and/or MyChart messages.
  • Maintain strict confidentiality of patient information, adhering to HIPAA regulations and hospital policies.
  • Ensure accurate patient chart information by diligently updating patient demographics and verifying insurance coverage within the EPIC electronic medical records system.

Team Member

Target
09.2019 - 11.2023
  • Worked different departments to provide optimal coverage and meet store goals.
  • Worked flexible schedule and extra shifts to meet store needs.
  • Learned all required tasks thoroughly to maximize performance.
  • Contributed to team success by completing projects accurately.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Developed strong cooperative relationships with fellow Team Members and Team Leaders.
  • Collaborated effectively with co-workers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Worked closely with various department and shift Team Leaders to solve problems and handle guest concerns.
  • FULFILLMENT EXPERT
  • 9/15/19 to 3/1/21
  • Goals met/significant progress made at yearly review.
  • Picked, sorted, prepped and packed online order items within set goal times. These included ship from store orders and order pick ups.
  • Followed orders precisely for correct items, sizes and quantities.
  • Packed items according to safety and legal standards. Using correct labeling, wrapping and package sizing to ensure the guest received the item without delay or disappointment.
  • Operated pallet jacks to move merchandise and packages for shipment to delivery trucks.
  • Trained new Team Members in Fulfillment.
  • Stocked shelves, racks, and cases with new or transferred general merchandise.
  • GUEST SERVICE ADVOCATE
  • 3/2/21 to 4/2/22
  • Goals met/significant progress made at yearly review.
  • Generated daily reports for Save the Sale and Line Busting initiatives. Highly successful results for both.
  • Trained new Team Members in Guest Services and Target policies.
  • Welcomed and Thanked guests while attending carts.
  • Collaborated with Team Members to expedite drive up orders out to guests within set goals times.
  • Looked up, located and processed guests online pick up orders from hold rooms.
  • Followed food safety protocols for online orders as well as returns.
  • Covered multiple work stations at a time (guest services, self checkout, drive ups) during breaks or when short staffed.
  • Opened Guest Services to include depositing money into registers, scheduling Team breaks, sanitizing registers and self checkout, prepping carts and baskets and zoning front of store.
  • Operated register for cash, check and credit card transactions with excellent accuracy levels.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up guests quickly.
  • Efficient and professional handling of product returns.
  • Proactively offered solutions to guest complaints in order to de-escalate and provide high guest satisfaction rates.
  • Helped guests join reward programs like RedCard and Target App. Explained how to use Wallet.
  • Happily assisted guests with using Target Registry. Including Baby Registry with complimentary gift bag.
  • Answered questions about store policies and addressed guest concerns.
  • Interacted with guests in genuine and friendly manner.
  • Helped guests locate appropriate store locations of products, answered questions about products, and provided solutions for various issues.
  • STYLE CONSULTANT
  • 4/3/22 to 11/2023
  • Offered each guest personal, friendly and knowledgeable service to boost guest satisfaction and sales.
  • Operated bailer to dispose of cardboard for recycling.
  • Operated equipment such as pallet jacks, tubs, z racks and metros to move merchandise and packages.
  • Collaborated with the GM Team Members on truck unload and stages inventory for distribution.
  • Stocked merchandise in correct locations and arranges according to size and color.
  • Maintained clean sales floor by zoning as you go and deep zoning consistently.
  • Folded and arranged merchandise in attractive displays to drive sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Set VMG with Visual Merchandiser in IHP.
  • Dressed and changed mannequins according to Style guidelines.
  • Backstocked extra merchandise in proper locations using MyDay app.
  • Audited merchandise to adjust amounts when needed using MyDay app.
  • Pulled the Priority Pulls for Style using MyDay app.
  • Answered Style department phone calls to assist with guest needs.
  • Greeted guests in the Fitting Room and made it a comfortable and positive experience for them.
  • Used consultative sales approach to understand guest needs and recommend relevant offerings.
  • Bolstered guest retention by informing them about RedCard and Target App.
  • Greeted guests and directed them to requested merchandise.
  • Provided accurate information about promotions, guest programs and merchandise, helping drive high customer retention.
  • Answered merchandise questions with up-to-date knowledge of sales and store promotions.
  • Met with guests and helped with merchandise questions and selections. Offered advice on purchases. Promoted additional products.
  • Assisted guests by answering questions and fulfilling requests.
  • Trained new Style Consultants in Inbound, Fitting Room, Guest Service and more.
  • Initiated collaboration with Team Members and Team Leaders to problem solve areas of concern.

Care Driver

HopSkipDrive
07.2018 - 02.2019
  • Upheld high standards of professionalism and discretion when working with high-value clients.
  • Generated consistent referrals and repeat business by providing friendly and fast service.
  • Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
  • Coordinated efficient merchandise loading and unloading to keep up with tight schedules.
  • Answered, scheduled and responded to reservation calls at specific times and locations.
  • Coordinated efficient routes to avoid delays and optimize schedules.

Online ESL Teacher

VIPX
05.2018 - 02.2019
  • Provided educational instruction to Chinese students ages 5 to 13 learning English as a second language in the areas of vocabulary, reading comprehension and writing.
  • Engaged students by using clear annunciation, appropriate expression and physical responses.
  • Gave detailed evaluations and constructive feedback to students and parents within 24 hours of class instruction.
  • Demonstrated sensitivity to differences between American and Chinese cultures.

1st Grade Teacher

Beaches Episcopal School
07.2000 - 06.2001
  • Responsible for the education and welfare of a diverse group of 25-30 learners with various needs and interests.
  • Planned, organized, instructed and conducted activities for a balanced program of teaching, demonstrating and learning time that provided students with opportunities to observe, question and investigate, preparing them for successful futures.
  • Instructed students individually and in groups, using various teaching methods such as lectures, discussions and demonstrations.
  • Established clear objectives for all lessons, units and projects and communicated those objectives to students.
  • Prepared, administered and graded tests and assignments to evaluate students' progress.
  • Conferred with parents or guardians, teachers, counselors and administrators to resolve students' behavioral and academic issues.
  • Met with parents and guardians to discuss their children's progress and to determine their priorities for their children and their resource needs.
  • Used computers, audiovisual aids and other equipment and materials to supplement presentations.
  • Organized and led activities designed to promote physical, mental and social development such as games, arts and crafts, music and storytelling.
  • Attended professional meetings, educational conferences and teacher training workshops to maintain and improve professional competence.
  • Planned and supervised class projects, field trips, visits by guest speakers or other experiential activities and guided students in learning from those activities.
  • Organized and labeled materials and displayed students' work.
  • Attended staff meetings and served on committees as required.
  • Administered standardized ability and achievement tests and interpreted results to determine student strengths and areas of need.
  • Supervised, evaluated and planned assignments for teacher assistants and volunteers.
  • Performed administrative duties such as assisting in school libraries, hall and cafeteria monitoring and bus loading and unloading.
  • Selected, stored, ordered, issued and took inventory of classroom equipment, materials and supplies.

Children's Librarian Assistant

Jacksonville Public Library
01.2000 - 07.2000
  • Collection development for Children's Department by selection and ordering of print and non-print materials for all ages and inventory maintenance for circulation.
  • Planned , organized , promoted and performed weekly story time sessions to infants, toddlers and children along with their parents and caregivers.
  • Assisted in other departments i.e Circulation and Adult Reference, according to co-workers and public needs.
  • Provided reading advice and selections for children, teens, parents and caregivers.
  • Attended workshops and conferences.

4th Grade Teacher

Rutledge H. Pearson Elementary, Duval County Schools
08.1998 - 01.2000
  • Please see above for detailed Teacher job description.

3rd Grade Teacher

McEbright Elementary School, Akron Public Schools
08.1997 - 06.1998
  • Please see above for detailed Teacher job description.

Long-Term Substitute 3rd Grade Teacher

Harris Elementary School, Akron Public Schools
10.1996 - 06.1997
  • Transformed inner-city classroom of 32 under-privileged children from a chaotic and unachievable environment to a positive and successful home away from home.

Childcare Site Supervisor

YMCA Afterschool, Glover Elementary School
09.1996 - 12.1996
  • Supervised two YMCA childcare staff.
  • Responsible for the care and well-being of 10 to 15 children after school hours until parent or guardian pick-up.
  • Snack, playtime and homework assistance.

Day Camp Counselor

YMCA
06.1996 - 09.1996
  • Responsible for the care and well-being of large groups of children of various ages in an outdoor park setting.
  • Organized, planned and participated in swimming, races and other games and activities that provided the children with a fun, social, educational and physical way to spend their summertime.

Substitute Teacher

Akron Public Schools
06.1996 - 09.1996
  • Filled in for absent teachers throughout the city on a daily basis.
  • Followed teacher instructions left in lesson planner but used my independent judgement when lesson plans were left incomplete or there were last-minute changes in classroom schedule.

Elementary School Tutor

Private
01.1996 - 06.1996
  • Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
  • Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
  • Supported students with helpful study habits and exam strategies.
  • Provided homework assistance using specific curriculum and materials.

Waitress

Chili's Restaurant
06.1993 - 01.1996
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Student Teacher

Twinsburg Public Schools
08.1995 - 12.1995
  • Worked with classroom teacher to learn about current standards and best practices.
  • Conferred with qualified teacher to establish instructional targets and prepare lessons to cover source topics.
  • Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
  • Stood in for teachers to supervise classes, deliver lessons and administer tests.
  • Investigated different teaching materials and techniques to understand strengths and weaknesses.

Office Assistant

Dr. James K. Salem, Akron City Hospital
05.1993 - 09.1995
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.

Volunteer

Pegasus Horse Farm
01.1995 - 06.1995

Office Assistant

American Shores Enterprises
11.1992 - 08.1993
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.

Office Assistant

Dr. Charles W. Reynolds, Akron City Hospital
11.1990 - 11.1992
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Interacted with customers by phone, email or in-person to provide information.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Delivered clerical support by handling range of routine and special requirements.

Waitress

Doco's Family Restaurant
10.1988 - 10.1990
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.

Volunteer

JDRF Orange County
11.2008 - 11.2010
  • JDRF Orange County Walk for a Cure 2010, Team Captain, USS Patricia
  • JDRF Orange County Walk for a Cure 2009, Team Captain, USS Patricia, Golden Shoe Award for Funds Raised
  • JDRF Orange County Walk for a Cure 2008, Team Captain, USS Patricia, Bronze Award for Funds Raised and Award for Best Team Shirt

Education

Master Of Science - Library Science And Information Technology

The Florida State University
Tallahassee, FL

Bachelor of Science - Elementary Education

The University of Akron
Akron, OH
12.1995

Skills

  • Effective problem resolution
  • Supportive team contributor
  • Experienced professional
  • Cross-functional collaboration
  • Empathetic communication
  • Articulate communicator
  • Reliable and accountable
  • Versatile in dynamic environments
  • Proficient in managing multiple priorities
  • Scheduling coordination
  • Independently motivated
  • Enthusiastic demeanor
  • Strong focus on accuracy
  • Critical thinking
  • Goal achievement and personal growth
  • Technical proficiency in software applications
  • Customer service
  • Efficient organizer
  • Emotional intelligence
  • Composed under pressure

Languages

Spanish
Limited Working

Timeline

Radiology Support Specialist

Akron Children's Hospital
01.2023 - Current

Team Member

Target
09.2019 - 11.2023

Care Driver

HopSkipDrive
07.2018 - 02.2019

Online ESL Teacher

VIPX
05.2018 - 02.2019

Volunteer

JDRF Orange County
11.2008 - 11.2010

1st Grade Teacher

Beaches Episcopal School
07.2000 - 06.2001

Children's Librarian Assistant

Jacksonville Public Library
01.2000 - 07.2000

4th Grade Teacher

Rutledge H. Pearson Elementary, Duval County Schools
08.1998 - 01.2000

3rd Grade Teacher

McEbright Elementary School, Akron Public Schools
08.1997 - 06.1998

Long-Term Substitute 3rd Grade Teacher

Harris Elementary School, Akron Public Schools
10.1996 - 06.1997

Childcare Site Supervisor

YMCA Afterschool, Glover Elementary School
09.1996 - 12.1996

Day Camp Counselor

YMCA
06.1996 - 09.1996

Substitute Teacher

Akron Public Schools
06.1996 - 09.1996

Elementary School Tutor

Private
01.1996 - 06.1996

Student Teacher

Twinsburg Public Schools
08.1995 - 12.1995

Volunteer

Pegasus Horse Farm
01.1995 - 06.1995

Waitress

Chili's Restaurant
06.1993 - 01.1996

Office Assistant

Dr. James K. Salem, Akron City Hospital
05.1993 - 09.1995

Office Assistant

American Shores Enterprises
11.1992 - 08.1993

Office Assistant

Dr. Charles W. Reynolds, Akron City Hospital
11.1990 - 11.1992

Waitress

Doco's Family Restaurant
10.1988 - 10.1990

Master Of Science - Library Science And Information Technology

The Florida State University

Bachelor of Science - Elementary Education

The University of Akron

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Jacqueline L. Zwisler