Jacqueline M. Hernandez
Miami,FL
Summary
Experienced Office Management and Administration Professional optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical, reliable and leader that blends advanced organizational, technical and business acumen. Well-versed in real estate practices and procedures and works effectively with cross-functional teams in ensuring operational and service excellence. Known for learning quickly and maintaining professionalism in high-pressure situations.
Overview
10
10
years of professional experience
Work History
Office Manager /Registrar
True North Classical Academy
12.2022 - Current
- Maintain physical and computerized records including student cumulative folders, coordinate grading process, verification and correction of grades, progress and failure reports, test scores, scheduling, and student transfer process.
- Coordinates all activities related to student registration, transfers, withdrawals and maintenance of student records .
- Requests records for newly enrollment students, conducts credit history reviews and provides review to Dean of Academics for course assignment placement
- Operates data entry to input and update Master Schedules and student records as well as assists with preparation of the Master Schedule.
- Works collaboratively with the appropriate personnel to ensure, maintain and adjust data from FTE and class balances.
- Assists with the preparation of various student records.
- Responds to inquiries involving registration, student records, attendance information, FTE reporting and resolves attendance problems.
- Provides instructions to office personnel regarding the nature, operations, and use of the Districts Integrated Student Information System (DISIS); assigns and directs the work of school's data input personnel and directs and/or provides instructions to all other school personnel on matters pertaining to the management or maintenance of student information.
- Collect, enter and maintain attendance into student database including the update of parent/doctor notes, daily attendance summary, six weeks attendance reports, and verify accuracy, according to established procedures.
- Prepare student data and teacher data based on interim assessment.
- Assist campus administration with the preparation of reports and student data information.
Leasing Professional/ Marketing Captain
Wood Residential / AMLI Residential
06.2017 - 06.2019
- Assist residents with any and all concerns.
- Create and submit daily reports to the VP and Regional Manager regarding all traffic and prospect details
- Assist prospective residents by conducting site tours followed by closing the lease upon completion of tour
- Actively working on new creative and effective marketing strategies to increase lead to tour ratio
- Run and maintain a consistent posting on social media pages for the community
- Contributed to maintaining resident occupancy above 93% of 431 units consistently eventually obtaining 100%
- Receive and process lease in a timely manner
- Create flyers for resident events along with a monthly calendar to project upcoming events
- Execute monthly ILS report to track and monitor activity
- Constant communication with realtors, vendors, and contractors to establish and maintain a long lasting relationship
- Maintained and exceeded required closing ratio of 52%
- Conduct team meetings to ensure a solid and consistent resident retention method
- Fulfill company’s mission to provide an outstanding living environment for our residents
- Generate delinquency report to assist the Assistant Community Manager with collection calls
- Generate weekly market survey from competing communities in an effort to steer and guide our marketing plan and incentives
Administrative Assistant
Atlantic Pacific Management
08.2015 - 06.2017
- Developed and adhered to community budgetary restrictions in collaboration with board of directors.
- Promoted positive company and owner relationships through proactive attention to concerns.
- Receive and process lease and re-sale applications in a timely manner
- Receive and process monthly HOA payments
- Create different protocols, logs and charts for a more efficient work environment
- Assist the Property Manager with executive summary and monthly reports
- Assist the Regional Director with administrative projects in different properties
- Assist residents with communication towards warranty related concerns and resolve the issues as quickly as possible while following standard protocols and procedures
- Provide coverage for fellow colleagues and cover multiple shifts as needed
- Email, Voice Message, Text Message, Community Channel and TTG Elevator broadcasts to residents to keep them informed of any ongoing or upcoming events within the community
- Organize and maintain a professional work environment at all times
- Provided training for new team members
- Pull ledgers from TOPS to provide a breakdown for owners who have questions about their payment history
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Addressed and quickly resolved resident complaints with speedy and knowledgeable support.
Front Desk Attendant
Atlantic Pacific Management
06.2015 - 08.2015
- Greet residents and visitors o Update resident information in association database o Create new protocols to better our service to our residents o Answer incoming calls with proper telephone etiquette and assist with inquiries pertaining to the building o Coordinate meetings for management o Receive messages for management o Enforce Rules and Regulations with residents, visitors and contractors o Create incident reports for significant occurrences o Fire panel control and monitoring o Monitoring cameras and access control
Sales Associate
Tilly's
02.2014 - 03.2015
- Generate sales to increase revenue
- Re-stock merchandise o Teller o Answer customers questions and concerns o Provide coverage for fellow colleagues and cover multiple shifts as needed o Visual Merchandising / Updates
- Maintained customer satisfaction with quick and professional handling of product returns.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Increased sales by offering advice on purchases and promoting additional products.
Front Desk Receptionist
South Miami Sports Gym
04.2013 - 02.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
Miami Killian Senior High School
2014
Skills
- Proficient in Microsoft Office, Word, Outlook, Excel, and PowerPoint
- Excellent administrative, organizational and customer service skills
- Ability to successfully handle multiple tasks and resolve issues in their initial stage
- Able to identify goals and priorities and execute them in a timely manner
- Ability to prioritize and work in a fast-paced environment
- Proficient in BuildingLink, Genetec Security Software, TOPS, ThyssenKrupp TTG System, Hotwire Community Channel set-up and broadcasts, Yardi, CRM, Onsite, Onesite, FACTS/ Renweb, DSIS
Timeline
Office Manager /Registrar
True North Classical Academy
12.2022 - Current
Leasing Professional/ Marketing Captain
Wood Residential / AMLI Residential
06.2017 - 06.2019
Administrative Assistant
Atlantic Pacific Management
08.2015 - 06.2017
Front Desk Attendant
Atlantic Pacific Management
06.2015 - 08.2015
Sales Associate
Tilly's
02.2014 - 03.2015
Front Desk Receptionist
South Miami Sports Gym
04.2013 - 02.2014
Miami Killian Senior High School
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