Jacqueline M. Ketchum

• Support Army Maintenance and Overhaul (M&O) engineering technical data for military rotary wing systems
• Analyzed and conducted feasibility studies to identify opportunities to improve component reliability, availability, and maintainability, and determine requirements, including costs associated with qualification of component and process improvements
• Spearhead the Cold Spray initiative and lead the development of a comprehensive program that is time saving and provides cost-effective repairs of high valued parts while reducing environmental toxins through the Federal Government Toxic Metal Reduction Program mandate
• Analyzed and researched field inquiries to find cost saving serviceability and repair options of aircraft systems and subsystems while maintaining airworthiness requirements
• Review test plans, test reports, and analyses concerning compliance with specification and/or qualification requirements
• Review changes in designs and engineering change proposals and document airworthiness concerns.
• Adhered to timelines to meet quality assurance targets.
• Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
• Established and maintained productive working relationships with stakeholders.
• Promoted teamwork and demonstrated effective communication skills to improve collaboration among personnel.
• Developed and implemented proactive maintenance practices.
• Coordinated engineering team for projects in commercial and industrial development.
• Determined project specifications by thoroughly studying performance standards, requirements and technical studies.
• Assessed scope and requirements to assist with project design determinations.
• Trained and mentored junior engineers, providing guidance and direction.
• Developed comprehensive engineering documents for all projects.
• Led engineering teams to successfully complete projects on time and within budget.
• Implemented new strategies to reduce costs and improve efficiency of engineering team.
• Created detailed reports on engineering activities and findings.
• Conducted research to identify and evaluate new technologies and concepts.

• Led, managed, and supervised 50 Officers and 15 Enlisted personnel in a high optempo unit coming out of the COVID pandemic to deliver 1653+ days of support to Third Fleet in support of a high visibility multi-national exercise Rim of the Pacific (RIMPAC)
• Responsible for all aspects of operations, training, safety, mission execution with Third Fleet exercises and planning conferences
• Responsible for the strategy and planning personnel manning and integration of unit personnel in all navy exercises, conferences, and training.
• Championed continuous improvement strategically aligned to network goals and strategic plan.
• Enhanced professional growth and development through meetings and educational programs.
• Fostered change through sharing thoughts, feelings and rationale so that others understood personal and organizational positions.
• Demonstrated support of policies and procedures established by organization.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Directly responsible for every aspect of administration, organizational policies, planning, coordination of all unit members
• Led the unit in over 175 days of high demand and op-tempo air defense and Air tasking order (ATO) production support during COVID pandemic to multiple US Fleet Forces exercises resulting the successful pre-deployment certifications for Carrier Strike Groups and Amphibious Strike Groups.
• Handled administrative management, personnel issues and supply requirements for unit.
• Monitored unit training and training schedules.
• Drafted training schedules for 15 Sailors.

• Directly responsible for every aspect of administration, organizational policies, planning, coordination of all unit members
• Established reporting and communication requirements across all departments and personnel, to ensure continuous operational and administrative support during the COVID pandemic via teleconference and teleworking
• Established policies and procedures for optimized operation and function of activity across 3 time zones
• Led 33 Officers and 14 Enlisted personnel in a high optempo Force Generation unit delivering 500 days of support to CSG-4/US Fleet Forces in support of Fleet Synthetic training and Composite Training Unit Exercise (COMPTUEX)

Aviation Enforcement Agent/P-3 Sensor Operator: Flew in a Customs and Border Protection P-3 as a Sensor Operator monitoring, detecting, controlling, and interdicting aircraft and surface contacts via APS-145 radar; enforced laws related to immigration, customs, smuggling, and counter-terrorism.

• Worked closely with public and remained courteous and calm while defusing tense situations.
• Delivered calm, professional testimony to support case evidence, establish timelines, and offer law enforcement expertise.
• Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
• Coordinated and conducted airborne law enforcement operations in the P-3 involving the detection, interdiction, and apprehension of terrorists, terrorist weapons and other contraband, and persons from illegally entering or attacking the United States.
• Supervised, optimized, and analyzed multiple airborne sensors as the APS-145 radar surveillance technology to achieve the desired mission objectives.
• Worked in coordination with headquarters and interdiction teams to follow and apprehend targets of interest to maximize enforcement and achieve mission objectives.
• Planned and performed queries, utilizing data from various database systems to coordinate and lead teams to achieve mission objectives.
• Provided direction and reports to local authorities and SOUTHCOM on surface contacts of interest.

• Directly responsible and principal advisor for every aspect of administration, organizational policies, planning, coordination of all unit members
• Managed and analyzed Reserve Personnel budget and Optimal Scheduling and Operating Target (OPTAR) budgets in excess of $400k and $1.4M in support reserve orders accommodating 3,800 days of training and operational support the Navy Fleet
• Managed, trained, and provided administrative and logistical support to over 300 Reservists assigned across 17 units
• Developed yearly and monthly organizational plans to fulfil changing and updated mission objectives
• Mission Execution achieved at 100% mobilizations with no cancellations
• Transitioned 22 Reserve component Sailors to the Active Component
• Optimized and led leadership training for 12 Reserve officers with a 90% completion rate for leadership qualification needed for promotion.

• Responsible for policy, programming, and budgeting for all Naval Aviation resources to include Navy and Marine Corpus aircraft, aircraft carriers, weapons systems, manpower, training, logistics/readiness, and airspace/traffic control
• Responsible for supporting N98 PPBE Planning Processes, including Legislative activities during the PB 16 process
• Identified N98 budget equities in the House and Senate Armed Services Committee National Defense Authorization Act
• Organized abridged reference material, streamlining access and interpretation of material for N98 Directors.

• Served as the principal advisor and lead the development, scheduling, and maintenance of mission planning for all strike, rotary, and multi-engine aircraft on the Air Tasking Order (ATO)
• Performed and analyzed threat assessment and route planning to support both the enemy ground order of battle and enemy air order of battle
• Supervised day-to-day production and responsible for the supervision and continual training of new MAAP cell members in the planning, allocation, and tasking of air assets from the US and coalition countries in order to support ai operations throughout the CENTCOM AOR
• Proactively integrated 76 nations and 20 aircraft types in three Combined Joint Operating Areas
• Monitored all phases of major integrates and resourcefully implemented the Combined Forces Air Component Commander’s (CFACC) priorities in the planning of 260 Air Tasking Orders (ATO), Resulting in 8,143 weapons released during 39,000 Combat sorties servicing 13,000 Joint Tactical Air Requests (JTAR) in the fight against ISIS, Al Qaeda, and the Taliban
• Planned the first Canadian, Australian, French, and British strikes in Syria, satisfying the CFACC’s goal of developing strong international partnerships to achieve multi-national success
• Exercised a full range of digital applications to include Microsoft Excel Macro expertise to integrate the daily operations and planning
• Planned and scheduled coverage of Intelligence, Surveillance, and Reconnaissance (ISR) Manned and Unmanned Air Vehicle (UAV) and Intelligence, Surveillance, and Reconnaissance (ISR) following the CFACC’s intent and direction in support of CJOA operations.

• Evaluated, Interpreted, and modified commercial construction projects in the National Capital Region
• Conducted cost estimates for projects to develop baseline funding requirements
• Monitored and analyzed projects through analysis of budgets and schedules
• Developed, evaluated, and recommended options to improve client satisfaction and meet financial and time constraints
• Completed build-out of Mercy Corps organization, a 2,800 sf interior space worth $280K; project had a compressed timeline of 6-weeks; completed quick evaluation of requirements and investigated long lead-time items to make efficient use of time and resources; completed project on time and budget
• Completed build-out of Market Ready, a 3,500 sf interior space worth $350K; standardized project submission requirements and tracking in order to increase efficiency across the life cycle of the project; created and implemented a material tracking log in order to maintain project timelines.

• Performed ground and airborne instruction (visual and instrument navigation) and evaluation of US and International Student Naval Flight Officers in the Intermediate phase of flight training in the T-1 Jayhawk and the T-39 Sabreliner
• Conducted training in tactics and training in operation of navigation, electronic and armament equipment and certified NFO instructors.
• Practiced and drilled for numerous wartime and peacetime emergency situations requiring rapid response.
• Attained detailed weather reports prior to planning flights.
• Skilled at working independently and collaboratively in a team environment.
• Engaged in direct air-to-air combat training and participated in large-scale, international training exercises such as Red Flag.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked effectively in fast-paced environments.
• Worked well in a team setting, providing support and guidance.
• A Graduate of the Marine Corps Weapons and Tactics Instructor Course, MAWTS-1 in Yuma, Arizona. Instructed E-2C Crewmembers on strategic and tactical planning, in-depth mission analysis, threat research and evaluate, interpretation of mission statements, and coordination of assets in order to track, deter, and analyze airborne tracks of interest and report them to the Battle group commander and local law enforcement.
• Taught effective and optimization of real-time management of air assets and communications resources needed for crucial mission success.
• Initiated, prepared, monitored, and administered business management policies and procedures for unit level upgrades and crewmember efficiencies.

Training Officer

• Served as Training Officer responsible for analysis of requirements and implementation of short and long-range training plans to maintain aircrew currency, upgrade and training program requirements.
• Created and applied a consolidated reporting system establishing best practices to improve leadership’s visibility of manning and readiness.
• Monitored squadron readiness information, projected future shortfalls, and applied qualitative and quantitative solutions.

Mission Systems Operator | Sensor Operator

• Qualified as an Airborne Instructor and Mission Systems Operator in the operation and tactics of the APS 145 Airborne Early Warning (AEW) radar system for the overall command, safety of Naval aircraft and crews while controlling, detecting, and recording the actions of aircraft and surface vessels.
• Conducted airborne radar surveillance, command-and-control and air control missions including counter-smuggling and sea control in the Arabian Gulf, strike and close air support control over Iraq, and battlespace management over Afghanistan and Iraq
• Duties routinely required close control and coordination of large numbers of strike aircraft in severe congested airspace via radio and datalink, working with ground control, forward air controllers and headquarter units via radio and SATCOM, and radar, IFF and datalink systems management and operation
• Operated weapon systems including UHF/VHF/HF radios, SATCOM, Link Systems, JTIDS, APS-145 radar, IFF, CEC, ESM and Passive Detection System to interpret and analyze computerized and manual sensor data in order to detect, identify, track, and intercept and support in the interdiction of suspect, hostile or tracks of interest (with speed, bearing, range, and altitude.)
• Interpreted, analyzed and used the computerized track data obtained through the APS-145 Airborne Early Warning radar to evaluate targets of interest (TOI), to make intercept decisions in the Area of Responsibility (AOR) based on the Rules of Engagement (ROE) inherent in the theater of war.
• Provided the primary Airborne Command and Control link for the Carrier Strike Group conducting Combat Operations and Counter-Smuggling Operations through track management, link connectivity and continuous communication relays.
• Utilized a wide variety of computerized communications systems including VHF FM/AM, HF, UHF radios, satellite communications and computerized track systems, Link 16 and Cooperative Engagement Capability (CEC) to relay communication information.
• Operationally controlled airborne and marine assets conducting interdiction missions of aircraft and surface vessels, combat air patrols, and offensive strike packages.
• Conducted and supervised air-intercept control and surface air-control operations.
• Coordinated air and surface evolutions including Hummer Controlled Approaches, which included detecting, tracking, and navigating naval carrier air assets to final approach to safely land aboard the aircraft carrier.
• Assisted in Search and Rescue operations by detecting, tracking, and relaying computerized track information to surface ships detected through link systems and communication platforms of ships and aircraft in distress.
• Experienced in technology, systems interrelationships, and management of civilian and military automated aviation, navigation, electronics systems, air traffic control (ATC), and ground control intercepts (GCI).
• Performed comprehensive aircraft and sensor preflight safety cross check of the aircraft and debrief of aircraft weapon systems at the completion of each mission.
• Maintained a high degree of proficiency and skill to ensure operational currency on applicable radar, link, communications, and various computer systems
• Conducted and supervised air-intercept control and surface air-control operations. Coordinated air and surface evolutions including Hummer Controlled Approaches, which included detecting, tracking, and navigating naval carrier air assets to final approach to safely land aboard the aircraft carrier.
• Assisted in Search and Rescue operations by detecting, tracking, and relaying computerized track information to surface ships detected through link systems and communication platforms of ships and aircraft in distress

Collateral Duties included: Assistant Training Officer, Material Control Officer, Personnel Officer, CMS Officer, Automated Data Processing and Communications Officer.

• Evaluated, interpreted, and supported the Replacement Component Group preparing product support to Customers and part number identification to include part number setup, kits, supersedures, parts manual, and other relevant technical documentation
• Analyzed drawings and specifications for a range of different Air Conditioning products to provide technical assistance to customers
• Worked in the Replacement Component Group (RCG) to prepare product support and identification for all CTD small bus, RV, and genset products
• Took leadership role on new product engineering Teams, Quality Review Boards, and Product Change Authorizations
• This role involved evaluation of company strategy, evaluation of company strategy, evaluation of current and proposed products, and market research to identify potential areas for expansion or improvement
• Collaborated with Engineering and Technical Publications to develop and publish Service Parts Manuals
• Worked closely with customer service to provide technical support.
• Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
• Managed and prioritized multiple projects simultaneously, worked independently and drove results.
• Identified, triaged and escalated issues to internal personnel along with clear outline of problems and technical detail.
• Performed troubleshooting and tested customer issues via phone, email and remote assistance software.

• Worked in the Engineering Department focusing on four main areas of concentration: Design Engineering, Manufacturing Engineering, Quality Engineering, and Laboratory work
• Patent Pending, DP-252, Contributed to “Method and System Start-up Apparatus For Removing Air and Debris From a Valve Actuation System – An investigation in air removal and debris on a valve actuation system of a Detroit Diesel Series 60 engine
• Worked in the Engineering Department to develop, test, research, and manufacture an air bleed system for the J-Cam new technology Full Authority Valve Actuation (FAVA) brake on a Cummins M-11 engine
• Conducted research and engineering for patent DP-252 “Method and System Start-up Apparatus for Removing Air and Debris from a Valve Actuation System”
• Results were presented in a presentation and report to Senior executives
• Laboratory work consisted of maintaining and installing diesel engines for scientific testing and data measurement of various Jake engine compression brakes for endurance and quality in the Dynamomter., Manufacturing Engineering consisted of conducting quality control of Caterpillar 310/312 and 340 model lines
• Daily duties consisted of reassessment and redesign of the daily product audit, machine downtime tracking, and problem solving ‘out of service’ Matsurra machines
• Quality Engineering consisted of working with the Cummins Customer Service Team to perform SPC Calculations and verifying Cpk’s for various characteristics
• New operations sheets were created for use on a new production lines.
• Evaluated final product's overall performance, reliability and safety.
• Identified deficiencies in mechanical processes to develop improvements.
• Reviewed technical drawings developed by CAD technicians and drafters.
• Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
• Generated system concepts to satisfy product requirements.

• Conducted a variety of structural characterization tests on engineering materials and components working in a Mechanical Test Laboratory
• Conducted a variety of structural characterization tests on engineering materials and components for both UTRC and UTC divisional customers
• Operated Servohydraulic test machines, fixturing, sensors, general instrumentation, and strain gauging in order to acquire data and prepare reports.
• Solved complex problems in synthesis, formulation, processes, testing and root causes.
• Helped to evaluate new techniques and procedures for purposes of product development.
• Worked with management to evaluate future projects and align with critical path schedule requirements.