Jacqueline M. Ruiz
Crestwood,IL
Summary
Proficient and caring nursing team member offering over 5 years of outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Proven track record of effectively collaborating with multidisciplinary teams to deliver exceptional outcomes . Seeking to leverage my skills and passion for surgical care to contribute to a progressive healthcare organization.
Overview
4
4
years of professional experience
Work History
Surgical Liaison
Edward Hospital
01.2024 - Current
- Established effective communication channels between departments , patients , families , and other nursing staff to ensure seamless patient care throughout the surgical process.
- Providing comprehensive information to patients and their families about surgical procedures , pre-operative and post-operative care and answering any questions or concerns they may have.
- Utilize advanced software systems to document accurate and detailed records of patient interactions and other relevant information in compliance with healthcare regulations and protocols.
- Conduct thorough and meticulous reviews of patient charges to ensure accuracy and compliance with billing regulations and guidelines.
- Reviewing surgical schedule for next day to identify all scheduled procedures and collect relevant documents for each patient's surgery and arrange charts for easy access and organization.
Outpatient PCT
Edward Hospital
03.2022 - 01.2024
- Enhanced patient comfort by providing attentive and compassionate care during pre-operative and post-operative stages.
- Assisted surgical team members in ensuring a sterile and safe environment, contributing to successful surgeries.
- Delivered exceptional patient service by addressing concerns professionally and empathetically, fostering trust between patients and staff members.
- Utilized effective communication skills when interacting with patients, families, and colleagues, promoting a positive work environment for all parties involved.
- Monitored vital signs and reported abnormalities immediately, facilitating prompt medical intervention when necessary.
Patient Care Technician
RML Specialty Hospital
11.2019 - 03.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
Associate of Arts - General Studies / Nursing
Moraine Valley Community College
Palos Hills, IL2019
CNA License - Certified Nursing Assistant
Moraine Valley Community College
Palos Hills, IL2019
High School Diploma - undefined
Theodore Roosevelt High School
Albany Park, IL2015
Skills
- Schedule management
- Detail-oriented
- Planning and organization
- Motivated team player
- Medical terminology knowledge
- Active listening skills
- Quick problem solver
- Calm and level-headed under duress
- Representative experience
- CNA Certification
- Electronic Charting
Timeline
Surgical Liaison
Edward Hospital
01.2024 - Current
Outpatient PCT
Edward Hospital
03.2022 - 01.2024
Patient Care Technician
RML Specialty Hospital
11.2019 - 03.2022
Associate of Arts - General Studies / Nursing
Moraine Valley Community College
CNA License - Certified Nursing Assistant
Moraine Valley Community College
High School Diploma - undefined
Theodore Roosevelt High School