Jacqueline M. Scott

• Lead team of professionals who navigate complex employee issues with empathy to reach an equitable outcome which mitigates risk. Established on-site ER model to increase visibility and accessibility.
• Execute labor avoidance strategy to maintain direct working relationship with employees.

• As a member of the Hospital Executive Team, partnered to develop, lead and manage people-related strategy to achieve workforce goals.
• Designed and implemented tactics to optimize retention and engagement strategies, leader development and change management, using action plans to drive improvement.
• Monitored metrics and analytics to ensure appropriate workforce decisions.

• Team Coordinator 2011; Manager 2012; Director 2013
• Led team of HR Consultants who provided comprehensive HR services.

Partnered with leaders and employees on employee relations, employee satisfaction, performance management and regulatory compliance.