JACQUELINE MARIE ANDERSON
Malvern,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet deadlines. Dedicated, with the ability to learn quickly, excellent time management skills, and proven multitasking abilities. Committed to maintaining professional relationships in the workplace and beyond.
Overview
5
5
years of professional experience
Work History
Service Representative
State Of Arkansas Department Of Finance And Admin
11.2021 - Current
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40 customers each day.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Maintained and managed customer files and databases.
- Responded to customer calls and emails to answer questions about services or questions they have.
- Proactively identified potential challenges or roadblocks, implementing solutions before issues could escalate further.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about updates and changes implemented by the State of Arkansas.
- Exhibited high energy and professionalism when dealing with clients and staff.
Emergency Room Medical Scribe
Baptist Health Hot Spring County
02.2019 - Current
- Contributed to improved patient outcomes by swiftly updating attending physicians on critical lab results and diagnostic findings.
- Maintained compliance with all institutional policies and procedures while operating within scope of practice as an Emergency Room Medical Scribe.
- Improved patient care by diligently documenting medical histories, physical exams, and procedures during emergency room visits.
- Increased accuracy of medical billing by meticulously verifying proper coding for diagnoses and procedures in patient charts.
- Ensured patient confidentiality by strictly adhering to HIPAA guidelines when handling sensitive information in medical records.
- Assisted physicians in managing high-stress situations by maintaining a calm demeanor and efficient work ethic during emergency room shifts.
Education
High School Diploma -
GLEN ROSE HIGH SCHOOL
Malvern, AR05.2004
Associate of Applied Science - Business Administration And Management
COLLEGE OF THE OUACHITAS
Malvern, ARAssociate of Applied Science - Nursing / LPN / CNA
ARKANSAS STATE UNIVERSITY - MALVERN
Malvern, ARSkills
- Customer Support
- Customer Relations
- Database Maintenance
- Organization
- Schedule Management
- Calendar Management
- Critical Thinking
- Computer Proficiency
- Follow-up skills
REFERENCES
Sherry Burnett 501-337-3853
Dr. Altimus Ray Bollen 501-844-1500
Angel Melton 501-844-5686
Timeline
Service Representative
State Of Arkansas Department Of Finance And Admin
11.2021 - Current
Emergency Room Medical Scribe
Baptist Health Hot Spring County
02.2019 - Current
High School Diploma -
GLEN ROSE HIGH SCHOOL
Associate of Applied Science - Business Administration And Management
COLLEGE OF THE OUACHITAS
Associate of Applied Science - Nursing / LPN / CNA
ARKANSAS STATE UNIVERSITY - MALVERN
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