Jacqueline Zervoulei

• Maintained professional working relationships with individuals from various outside organizations to support targeted event planning and execution.
• Handled logistics, catering, agendas and travel arrangements for major school events, such as, the annual gala, alumni receptions and commencement.
• Established strategic partnerships with local businesses to secure sponsorships and in-kind donations.
• Maintained budget reports on spending for each event to ensure to stay within budget.
• Maintain clear and concise reports on donations and sponsorships received for total amount raised at each event.
• Increased donor engagement by developing and implementing targeted fundraising campaigns.
• Collaborated with marketing team to create compelling promotional materials for fundraising initiatives.
• Managed donor database, ensuring accurate record-keeping and timely acknowledgements of contributions.
• Conducted thorough research on prospective donors, identifying key opportunities for increased giving.
• Traveled to donors for cultivation meetings.

• Served as the assistant to the Assistant Dean for Institutional Advancement.
• Maintained and updated the calendar for the Assistant Dean for Institutional Advancement.
• Planned and coordinated with vendors for various events through out the law center.
• Reviewed contracts and coordinated approval with the legal department.
• Assisted in coordinating and hosting of continuing legal education courses.
• Served as the project manager for commencement.
• Supervised various co-workers and student workers.
• Assisted the Director of Marketing and Communications with photoshoots.
• Point person to receive gifts and pledges to enter into Raiser's Edge.
• Managed Raiser Edge database where constituents information and updates lived.
• Prepares weekly, monthly and yearly fundraising reports.
• Created financial queries through Raiser's Edge to analyze and report to the Assistant Dean of Institutional Advancement.
• Processed invoices and design estimates and followed up with the finance department on payments.
• Tracked budget spending and reported budget totals to the Assistant Dean of Institutional Advancement.
• Assisted on Zoom calls with board members, students and alumni meetings.
• Attended meetings to discuss grant proposals and help with the editing process to present to appropriate parties.

• Served as client contact and liaison between creative, digital, and media departments.

• Preparing account service-related documents such as meeting agendas, meeting reports and other client communications and correspondence.

• Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and campaigns.

• Daily communication with clients by phone, email and in-person ensuring efficiency while documenting discussions.

• Extensive knowledge of social platforms including Facebook, Instagram, Twitter, Pinterest.
• Help lead customer service on individual social platforms.
• Utilize social scheduling and analytic tools such as Spredfast and Digimind.
• Attended meetings on behalf of the social team and provided follow-up notes.
• Created process documents for team members and future training.
• Pulled data on a weekly basis for internal reporting while providing insights.
• Assisted in reporting for partners and vendors decks.
• Developed content calendar for multiple pages, providing recommended copy direction.
• Developed and led direction for social creatives briefs.
• Developed content library and marketing events for team.
• Owned specific content that generated a reach of 7,346,615 with a 8.46% engagement rate.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Acted as customer service manager for holidays and during times with high call volume.
• Communication liaison between employees and management on daily tasks.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Opening and/or closing the store, along with completion of franchise tasks and following protocol on each.
• Organizing and coordinating deliveries and pickups, both retail and commercial customers.
• QAing work order information with item and batch numbers to pick correct items while sorting and marking products with indicators for grade or acceptance-rejection status.
• Assisted in training new employees based on franchise instructions so they were all trained by corporate requirements.