Relentless professional known for working hard to uncover the truth. A dedicated Fraud Investigator with complex understanding of financial crimes and proven history of solving complex cases. A former BSA/Risk Officer who has a passion for fraud investigations and brings an elevated understanding of regulatory compliance to a team.
Hi, I’m
Jacqueline McMahon
League City,TX
Summary
Overview
10
years of professional experience
1
Certification
Work History
JSC Federal Credit Union DBA Wellby FinancialHouston, TX
Fraud Investigator
10.2021 - 04.2024
Job overview
- Reduced fraudulent activity by implementing effective fraud detection strategies and tools.
- Identified potential risks by conducting thorough investigations and analyzing transaction patterns.
- Improved company-wide security measures through the development and implementation of fraud prevention policies and procedures.
- Enhanced internal communication by providing regular updates on current fraud trends and emerging threats.
- Assisted in the recovery of stolen assets by working closely with financial institutions and law enforcement personnel.
- Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
JSC Federal Credit UnionHouston, TX
Risk Officer, BSA Officer
02.2020 - 10.2021
Job overview
- Ensured regulatory compliance by staying current on industry standards and updating company policies accordingly.
- Collaborated with cross-functional teams to identify, assess, and mitigate potential risks across the organization.
- Evaluated emerging risks to proactively address potential threats before they materialized into significant losses.
- Participated in audit reviews, providing expertise on risk-related matters and ensuring accurate documentation of findings.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Applied subject matter expertise and industry knowledge to provide independent oversight to operational risk management activities.
- Served as subject matter expert for development and implementation of corrective action plans where substantial unnecessary loss resulted regularly from current policy.
JSC Federal Credit UnionHouston
Assistant Branch Manager
07.2019 - 02.2020
Job overview
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Woodforest National Bank
Branch Manager
06.2017 - 05.2019
Job overview
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Protected company assets with strategic risk management approaches.
- Identified and capitalized on community business opportunities with effective networking through Chamber of Commerce events, Leadership Programs and Board of Directors Membership for Junior Achievement.
- Identified issues that brought branch risk and compliance from worst in the region, to best in the region.
- Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Focused on employee development opportunities to increase team strength and knowledge
- Managed difficult customer interactions
HomeTown Bank of Galveston
Teller Manager/ Trainer
06.2014 - 04.2016
Job overview
- Train all new incoming tellers and Operations Vice Presidents for all branches in the bank.
- Welcome all new team members to the bank and be their "go to" person for support post training.
- Perform overrides on teller transactions bank wide in accordance to bank policy.
- Surprise branch visits to get procedures between branches more uniform and to further risk management objectives.
- Assist the Vice President of Operations and Executive Vice President with special projects including operational research.
- Write teller policy to keep internal processes current and clear.
- Executed customer transactions, including deposits, withdrawals, loan payments, money orders and checks.
- Cash control for all branches.
- Maintained balancing record with 100% rate of accuracy.
- Processed exchange and foreign currency.
- Maintained friendly and professional customer interactions.
- Assist in investigations for internal theft.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Business Administration- Management
05.2024
University Overview
- Awarded Micro-Credential Strategic Thinking/Innovation
San Jacinto CollegePasadena, TX
Associate of Arts from Business Administration
2008
University Overview
Skills
- Fraud prevention
- Records Research
- Financial Fraud
- Anti-Money Laundering
- Effective Communication
- Fraud Detection
- Trend Analysis
- Regulatory knowledge
Certification
- CFE - Certified Fraud Examiner
- BSA Compliance Specialist
Accomplishments
Accomplishments
- Graduate of Citizen Police Academy through League City Police Department.
- Former member of the Board of Directors for Junior Achievement of Brazoria County.
- Ambassador for Angleton Chamber of Commerce
- Leadership Angleton 2019 Graduate
- Employee of the Quarter- Character, Wellby Financial 2023 Q2
Timeline
Fraud Investigator
JSC Federal Credit Union DBA Wellby Financial
10.2021 - 04.2024
Risk Officer, BSA Officer
JSC Federal Credit Union
02.2020 - 10.2021
Assistant Branch Manager
JSC Federal Credit Union
07.2019 - 02.2020
Branch Manager
Woodforest National Bank
06.2017 - 05.2019
Teller Manager/ Trainer
HomeTown Bank of Galveston
06.2014 - 04.2016
Western Governors University
Bachelor of Science from Business Administration- Management
San Jacinto College
Associate of Arts from Business Administration