Jacqueline Michelle Garcia
Chaparral ,NM
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Gadsden Independent School District
Chaparral , NM
09.2023 - Current
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Monitored appropriate use and care of equipment, materials and facilities.
- Explained assignments and relayed information from lead teacher.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Left notes for head teacher about notable students, events and problems.
- Served as a mentor for new substitute teachers when necessary.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Engaged students in discussions to promote interest and drive learning.
- Distributed worksheets and homework assignments from head teacher to assist with classroom operations.
- Took attendance and maintained attendance records during period as substitute.
- Encouraged positive behavior among students through effective communication techniques.
Manager
McDonald's
El Paso, TX
11.2022 - 05.2023
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coached, mentored and trained team members in order to improve their job performance.
- Created monthly reports for senior management summarizing operational performance metrics.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained employees on additional job positions to maintain coverage of roles.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
- Counted and balanced cashier drawers.
- Maintained accurate records of all transactions processed throughout the day.
Crew Trainer
McDonald's
El Paso, TX
05.2022 - 11.2022
- Kept training materials updated with regulatory, procedural, or policy changes.
- Provided constructive feedback and one-on-one coaching to employees.
- Collaborated with other trainers to develop effective methods for teaching new concepts.
- Instructed new team members on correct procedures for operations.
- Selected and assigned instructors to conduct training.
- Administered tests at the end of each module to evaluate understanding of topics covered.
- Assembled and served meals according to specific guest requirements.
- Packed fast food products in approved containers, cups, and bags.
Crew Member
McDonald's
El Paso, TX
01.2021 - 05.2022
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Wiped down tables and equipment, swept and refilled stock.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Processed payments on cash register and counted back bills and change to patrons.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
High School Diploma -
Chaparral High School
Chaparral, NM05-2019
Skills
- Records Management
- Discussion Facilitation
- Parent Communication
- Behavior Modeling
- Compliance
- Classroom Management
- Strategic Planning
- Team Leadership
- Time Management
- Inventory Restocking
- Food Preparation
- Customer Service
- Workplace Efficiency
- Cleaning
- Problem-Solving
- Crew Oversight
- Teamwork and Collaboration
- Task Prioritization
Languages
English
Professional
Spanish
Professional
Timeline
Substitute Teacher
Gadsden Independent School District
09.2023 - Current
Manager
McDonald's
11.2022 - 05.2023
Crew Trainer
McDonald's
05.2022 - 11.2022
Crew Member
McDonald's
01.2021 - 05.2022
High School Diploma -
Chaparral High School
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