JACQUELINE NUSSENBAUM

Work History

Life Insurance Agent

Global Financial Impact

12.2023 - Current

Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
Crafted clear, informative reports to explain life insurance policy features and benefits.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
Contributed to community outreach initiatives aimed at promoting financial literacy and raising awareness about the value of life insurance protection.
Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
Effectively managed a diverse client portfolio, resulting in strong retention rates and ongoing referrals.
Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
Conducted comprehensive risk assessments to determine appropriate coverage levels and premium pricing for clients.
Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
Leveraged networking events to establish valuable connections within the industry, enhancing visibility among prospective clients and peers alike.
Developed targeted marketing strategies to attract new clientele and expand overall business growth.
Navigated a highly competitive market environment by leveraging extensive product knowledge and superior communication skills.
Collaborated with team members to continuously improve sales processes, leading to increased productivity and efficiency.
Cultivated strong relationships with underwriters to facilitate smooth policy issuance and expedited approvals for clients.
Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
Educated clients on the importance of life insurance as part of their overall financial planning strategy.
Maintained high standards of customer service by building relationships with clients.

Financial Advisor

Global Financial Impact

12.2023 - Current

Provides personalized financial guidance and investment recommendations to clients, analyzing their financial situations, goals, and risk tolerance to create tailored strategies for wealth management, retirement planning, and financial security
Specialize in assessing clients' financial needs and offering customized life insurance solutions tailored to their circumstances
Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.

Military Police Officer

United States Army

10.2020 - Current

Assisted in the development of improved standard operating procedures for Military Police operations through regular review of current practices.
Leveraged expertise in crowd control techniques to ensure public safety and maintain order at large-scale events, including coordinating measures and monitoring potential threats.
Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
Conducted background checks on individuals seeking access to sensitive areas or information, ensuring only qualified personnel were granted clearance.
Developed strong relationships with community members through outreach efforts like town hall meetings, fostering trust between the military police force and the public.
Utilized clear communication and interpersonal skills to build relationships with citizens.
Provided testimony in court proceedings.
Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
Created and implemented security protocols and procedures to safeguard personnel and property.
Documented and organized security information accurately and efficiently.
Checked vehicle equipment for proper functioning prior to use.
Monitored traffic violations, issuing citations as necessary.
Identified, pursued and arrested suspects and perpetrators of criminal acts.

Military Police Investigations Detective

United States Army

11.2023 - 04.2024

Provided testimony in court proceedings.
Thoroughly analyzed criminal information and processed crime scenes.
Monitored criminal activity in community to identify suspicious activity.
Obtained information from arrested subjects to conduct debriefings.
Assisted in special investigations and crime prevention programs.
Conducted searches of individuals, vehicles and premises.
Implemented effective drug interdiction strategies, contributing to a decrease in substance abuse incidents on base.
Assisted in the development of crime prevention strategies, resulting in reduced incidents of theft, vandalism, and other offenses.
Collaborated with local civilian police agencies to share intelligence and coordinate joint operations when necessary.
Led routine inspections of barracks and facilities for compliance with safety regulations, helping maintain a secure living environment for service members.
Searched vehicles, buildings and homes for evidence of stolen property.
Assisted in coordinating disaster relief efforts following natural disasters or other crises, providing critical support to affected communities.
Executed search and seizure operations in strict accordance with applicable laws and regulations.
Developed and maintained cooperative relationships with local, state and federal law enforcement agencies to support communication.
Interrogated suspects using appropriate interview techniques to obtain crucial information for case resolution.
Assisted victims of crimes by providing resources for support services and ensuring their rights were protected throughout the investigation process.
Solved complex criminal cases by conducting thorough investigations and utilizing critical thinking skills.
Collaborated with federal agencies on high-profile cases, resulting in successful arrests and convictions of dangerous criminals.
Kept meticulous and detailed records of each case to avoid causing any problems with prosecution.
Conducted surveillance operations for intelligence gathering, leading to successful apprehension of suspects.
Wrote detailed reports outlining case findings for internal files and legal purposes.
Led a team of detectives responsible for investigating a wide range of criminal offenses including homicides, robberies, and drug trafficking cases.

Team Leader

United States Army

03.2024 - Current

Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Promoted high standards through personal example to help each member understand expected behaviors and standards.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Mentored team, helping them develop their leadership potential and advance in their careers.
Monitored time and attendance, enforcing compliance with standard operating procedures relating to absenteeism.
Established clear communication channels to facilitate timely exchange of information between team members and leadership.

Unit Armorer

United States Army

07.2024 - Current

Collaborated with other departments on joint projects or initiatives related to weaponry use, storage, or acquisition requirements.
Supported training missions by timely issuing and receiving of equipment to authorized personnel.
Reduced instances of missing or unaccounted-for equipment through diligent record-keeping and regular audits of inventory records.
Served as subject matter expert on weapons handling procedures during unit trainings, increasing overall proficiency levels among personnel.
Ensured weapon functionality with thorough cleaning, lubrication, and preventive maintenance measures.
Maintained detailed daily logs of equipment use with 100% accuracy.
Kept detailed records of sensitive items functionality, maintenance and inventories.
Maintained current knowledge of industry trends and best practices by participating in relevant training seminars or continuing education courses.
Managed the tracking of serialized items using a comprehensive database system, ensuring accurate record-keeping for accountability purposes.
Maximized storage efficiency by organizing armory layout according to established guidelines and best practices.
Handled daily, weekly, and monthly repair and supply orders for equipment and materiel.
Cultivated a culture of safety awareness within the unit through ongoing education efforts around proper weapons handling techniques.
Improved unit readiness by maintaining accurate inventory and securing sensitive items for the armory.
Implemented security measures to protect sensitive items from unauthorized access or theft, maintaining a high level of trust within the unit.
Conducted risk assessments for potential hazards in the workplace environment, implementing corrective actions as appropriate.
Maintained open lines of communication with chain of command regarding status updates or issues affecting armory operations, promoting transparency at all times.
Mentored junior personnel on armory management responsibilities, fostering a positive learning environment and strengthening team cohesion.
Contributed to successful mission outcomes by providing reliable support services such as coordinating ammunition requests and facilitating weapon issue/receipt processes.
Managed physical security of weapons, munitions and keys, coordinating organization and inventory tracking to maintain consistency.
Conducted firing range operations and charted courses of fire, strategically avoiding enemy encroachment and protecting service members where possible.

Sales Associate

Modell's Sporting Goods

11.2019 - 02.2020

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Assistant Manager

Modell's Sporting Goods

02.2020 - 09.2020

Oversaw daily operations, ensuring smooth store functioning, exceptional customer service, and efficient team performance
Managed inventory, coordinated schedules, and provided training and guidance to staff, fostering a knowledgeable and motivated team environment dedicated to enhancing the customer shopping experience.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Defined clear targets and objectives and communicated to other team members.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Team Member

Chick-fil-A

08.2018 - 01.2019

Performed shift change tasks each day to keep store neat and running smoothly.
Contributed to increased sales by upselling menu items and promoting limited-time offers.
Greeted customers promptly and took orders to keep flow of traffic moving.
Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
Aided store management in achieving sales targets through exceptional teamwork skills and proactive problem-solving approaches during high-demand periods.
Contributed to a safe working environment by following safety measures for handling equipment, such as fryers and grills.
Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
Enhanced customer satisfaction by providing efficient and friendly service at the counter and drive through.
Maintained a clean and hygienic work environment by adhering to food safety regulations and cleaning protocols.

Team Leader

Chick-fil-A

01.2019 - 09.2019

Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
Built strong relationships between staff and customers using effective interpersonal skills when resolving issues or providing assistance.
Enhanced customer satisfaction by efficiently managing orders and addressing concerns in a timely manner.
Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
Supported management in achieving business goals by proactively identifying areas for improvement within daily operations and suggesting solutions.
Strengthened employee retention rates by providing support, guidance, mentoring opportunities for development within fast-paced environments.
Promoted a positive work culture by encouraging open communication among team members and recognizing accomplishments regularly.
Addressed equipment malfunctions promptly, minimizing downtime and ensuring consistent product quality.
Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
Provided constructive feedback to team members on their performance, fostering an environment of continuous improvement within the restaurant setting.
Coordinated schedules for team members, considering availability and business needs while maintaining optimal staffing levels.
Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.

Receptionist

E-Title Solutions

06.2017 - 10.2020

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Maintained visitor log for entering and leaving facility for security purposes.
Helped maintain office security by monitoring visitor access and issuing badges.

Summary

Overview

Work History

Life Insurance Agent

Financial Advisor

Military Police Officer

Military Police Investigations Detective

Team Leader

Unit Armorer

Sales Associate

Assistant Manager

Team Member

Team Leader

Receptionist

Education

Associate of Arts - Interdisciplinary Studies

Skills

Certification

Timeline

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