Highly-motivated Human Resource Specialist with a great desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Offering 20+ years of experience in Payroll, Benefits, Training/Development and Full Cycle Recruiting skills.
Hi, I’m
Jacqueline T. Johnson
Greenville,SC
Summary
Overview
12
years of professional experience
Work History
Confluence OutdoorGreenville, SC
HR Generalist /Recruiter Specialist
09.2021 - 04.2023
Job overview
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Assisted with recruiting functions by placing employment ads and reviewing job applications.
- Addressed harassment allegations, work complaints or other employee concerns.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Conducted exit interviews and completed employment termination paperwork.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Prepared or maintained employment records using human resources management system software.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
CWIBenefitsGreenville, SC
Benefits Implementation Specialist
02.2020 - 04.2021
Job overview
- Created client rapport to grow profitability.
- Implement new clients and/or vendors according to standard operating procedures, including setting up websites, assessing eligibility, reviewing billing, evaluating plan building, leading implementation calls and provide training to new clients.
- Follows implementation timeline and milestones, tracks progress, monitors and communicates project status regularly both internally and externally, and identifies and resolves issues related to implementation timely and effectively.
- Meets implementation deadlines to have the client on boarded prior to effective date across all systems.
- ·Transition new clients to the designated Client Relationship Executive; ensure a smooth hand-off with the Client Relationship Executive having a clear understanding of the tasks that are being transitioned to him/her.
- ·Assist the Client Relationship Executive until the new client is fully transitioned and operational.
- ·Compose a Summary Plan Description (SPD) for each plan as needed, to include all required legal language and terms.
- ·Compose Summary of Benefit Coverage (SBC) for each plan as required.
- ·Compose Section 125 Plan Documents as needed.
- ·Compose HRA Plan Documents as needed.
The Sunshine HouseGreenville, SC
Benefits Manager
06.2016 - 01.2020
Job overview
- Completed yearly evaluations of providers to check service options and coverage plans against competitors.
- Managed over 200 open enrollment each year.
- Participated in multiple salary surveys to ensure alignment with market trends.
- Reduced health care costs by supporting insurance programs that offered low annual rates.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
- Oversaw merit, sales commission and bonus programs with monthly, quarterly and annual payouts.
- Provide direct backup support to the Director of Risk Management filing Workers’ Comp claims to United Heartland and Ohio Bureau of WC for on-the-job accident/injuries.
- Interprets and administers leave programs and policies in accordance with the applicable federal and state employment laws (FMLA, ADA, USERRA, Pregnancy Discrimination Act, etc.).
- Constructed detailed job descriptions and classification systems to define job levels and families.
- Delegated work to staff, setting priorities and goals.
- Conducted scheduled audits of benefit plans and SLAs in order to identify areas in need of improvement.
- Led classes for new and existing employees to outline benefits choices.
- Evaluated customer needs and proposed specific benefits options.
Yokohama Industries AmericasEasley, SC
Payroll Benefits Specialist
10.2011 - 06.2016
Job overview
- Mastered state and Federal benefit laws Including ERISA, FMLA, COBRA, HIPPA and 401k administration.
- Manage and process weekly/bi-weekly payroll 600 salaried/hourly employees using Kronos & Paychex.
- Prepared occupational classifications, job descriptions and salary scales.
- Evaluated job positions to determine classification, exempt or non-exempt status and salary.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
- Supported payrolls, driving timely and accurate payment of employee wages.
- Oversaw payroll processing to comply with tax laws and court-ordered wage assignments and garnishments.
- Prepared manual checks and submitted direct deposit through online banking.
- Processed employee rehires, transfers, terminations and withholdings.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Processed new employee paperwork and entered information into payroll system.
- Managed payroll and time and attendance systems.
- Processed and issued paychecks and earnings statements.
- Maintained up-to-date payroll records by recording employee exemptions, transfers and resignations.
- Coach supervisors on the process of evaluating employees, performance reviews and setting goals.
- Tracked employee vacation, personal and sick leave earnings and use.
- Reviewed, investigated and corrected errors and inconsistencies in financial entries, documents and reports.
Education
Southern Wesleyan UniversityCentral, SC
Bachelor of Arts from Human Resources Management
05.2019
University Overview
Greenville Technical CollegeGreenville, SC
Certificate - SHRM Essentials from Human Resources Management
2014
University Overview
Greenville Technical CollegeGreenville, SC
Associate of Arts from Accounting And Business Management
05.2008
University Overview
Greenville Technical CollegeGreenville, SC
Business Management
2006
University Overview
Carolina Academy High SchoolGreenville, SC
High School Diploma
05.1993
University Overview
Skills
- Personnel engagement
- HRIS applications proficient
- Benefits administrator
- Policies implementation
- Personnel recruitment
- Friendly, positive attitude
- Supervision & leadership
- Planning & organizing
- Multi-state payroll
- I-9 documentation
- Training and development
- Payroll policies and procedures
Timeline
HR Generalist /Recruiter Specialist
Confluence Outdoor
09.2021 - 04.2023
Benefits Implementation Specialist
CWIBenefits
02.2020 - 04.2021
Benefits Manager
The Sunshine House
06.2016 - 01.2020
Payroll Benefits Specialist
Yokohama Industries Americas
10.2011 - 06.2016
Southern Wesleyan University
Bachelor of Arts from Human Resources Management
Greenville Technical College
Certificate - SHRM Essentials from Human Resources Management
Greenville Technical College
Associate of Arts from Accounting And Business Management
Greenville Technical College
Business Management
Carolina Academy High School
High School Diploma
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