Summary
Overview
Work History
Education
Skills
Timeline
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Courtnie Wise

Tampa,FL

Summary

Medical Administrator with 8+ years of experience in optimizing office operations through effective communication and organizational skills. Proficient in Microsoft Office, resolving account discrepancies, and enhancing client relations. Demonstrated ability to streamline administrative processes, resulting in improved financial accuracy and increased client satisfaction.

Overview

9
9
years of professional experience

Work History

Senior Administrative Assistant

Imagix Dental
Norcross, GA
07.2021 - 05.2025
  • Greeted visitors and callers, delivering exceptional customer service, and resolving complaints.
  • Resolved account discrepancies, improving financial accuracy, and client satisfaction.
  • Maintained filing systems, ensuring organized and accessible records with Dentrix software.
  • Monitored inventory, optimizing supply levels to prevent shortages.
  • Communicated professionally via phone and email, fostering strong client relations.
  • Streamlined administrative processes, enhancing office efficiency.
  • Managed patient payments and insurance billing, ensuring accurate account reconciliation.
  • Coordinated with medical staff to optimize appointment scheduling, minimizing wait times, and enhancing clinic efficiency.

Front Desk Receptionist

Atlanta Institute for ENT & Cosmetic Surgery
Dunwoody, GA
01.2019 - 03.2021
  • Scheduled patient appointments, minimizing wait times, and enhancing clinic efficiency.
  • Improved patient satisfaction by optimizing check-in procedures and communication.
  • Maintained accurate patient records and billing using medical software.
  • Addressed patient inquiries, fostering a supportive clinic environment.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

Lead Medical Receptionist

Modern Obstetrics & Gynecology of North Atlanta
Alpharetta, GA
09.2016 - 11.2018
  • Managed office supplies, ensuring smooth daily operations.
  • Analyzed patient data and streamlined administrative processes.
  • Improved efficiency in scheduling and record-keeping procedures.
  • Worked closely with the healthcare team to ensure quality patient care.
  • Contributed to positive patient outcomes through effective communication.

Medical Assistant

Emory- Summer Internship
Johns Creek, GA
06.2016 - 08.2016
  • Provided compassionate care to a diverse patient population.
  • Enhanced patient satisfaction through attentive service and clear communication.
  • Demonstrated adaptability and problem-solving skills in a fast-paced environment.
  • Assisted healthcare providers with patient examinations and procedures.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Cleaned and maintained medical equipment following procedures and standards.

Education

BBA - BUSINESS ADMINISTRATION AND MANAGEMENT

Georgia State University
Atlanta, GA
05.2024

Skills

  • Insurance verification
  • Appointment scheduling
  • Attention to detail
  • Microsoft Office proficiency
  • Communication skills
  • Time management
  • Account management
  • Complaint resolution
  • Interpersonal relations
  • Project management
  • Customer engagement
  • Professional demeanor

Timeline

Senior Administrative Assistant

Imagix Dental
07.2021 - 05.2025

Front Desk Receptionist

Atlanta Institute for ENT & Cosmetic Surgery
01.2019 - 03.2021

Lead Medical Receptionist

Modern Obstetrics & Gynecology of North Atlanta
09.2016 - 11.2018

Medical Assistant

Emory- Summer Internship
06.2016 - 08.2016

BBA - BUSINESS ADMINISTRATION AND MANAGEMENT

Georgia State University

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