Jacqueline Luna
Converse,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Emergency Department Technician
HCA Northeast Methodist Hospital
01.2022 - Current
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Quickly responded to codes and cardiac monitor alarms.
- Continuously monitored patients and reported changes to head nurses and physicians.
- Liaised between nurses, physicians, patients and visitors.
- Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
Patient Care Technician
North Central Baptist Hospital
01.2020 - 01.2022
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained clean and safe environment to promote patient safety and comfort.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Upheld infection control and prevention policies across different patient-facing areas.
- Delivered high-quality care to Post-Partum patients in hospital facility.
Mortgage Loan Processor
USAA
03.2017 - 10.2019
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
- Communicated with originator and applicant concerning progress of loan file.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Analyzed borrower credit reports and income statements to verify accuracy.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Developed comprehensive understanding of loan processing regulations and laws to be fully compliant.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents in CRM system.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
Personal Banker
Broadway Bank
03.2013 - 03.2017
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Followed up with customers to gather feedback and provide additional assistance.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
Education
No Degree - Communication Studies
Schreiner University
Kerrville, TXAssociate of Science - Biology
San Antonio College
San Antonio, TXAssociate of Arts - Communications
San Antonio College
San Antonio, TXCertification - LVN
Galen School of Nursing
San Antonio, TXSkills
- Wound Care
- Medical Terminology
- Monitoring Vitals
- Chronic Renal Disease Management
- Nursing Assistance
- Interpersonal Communication Skills
- Patient Admission
- Infection Control Procedures
- Emergency Room Care
- Microsoft PowerPoint
- Admissions and Discharge Processes
- MEDITECH Software
- Teller Auditing
- Cash Vault Auditing
- Portfolio Assessment
- Loan Application Advisement
- Legal Considerations
- Loss Mitigation
- Application Preparation
- Information Verification
- Legal Compliance
- Financial Document Review
Timeline
Emergency Department Technician
HCA Northeast Methodist Hospital
01.2022 - Current
Patient Care Technician
North Central Baptist Hospital
01.2020 - 01.2022
Mortgage Loan Processor
USAA
03.2017 - 10.2019
Personal Banker
Broadway Bank
03.2013 - 03.2017
No Degree - Communication Studies
Schreiner University
Associate of Science - Biology
San Antonio College
Associate of Arts - Communications
San Antonio College
Certification - LVN
Galen School of Nursing
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