Jacqueline V. Watson
Egg Harbor Township,United States
Summary
Results-focused Housing professional with strength in developing solutions. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Low Rent Public Housing and [Housing Choice Voucher Programs knowledge to promote efficiency and clarity. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
30
30
years of professional experience
Work History
Field Representative Housing
Department Of Community Affairs
Trenton , NJ
09.2010 - Current
- Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Researched information to answer questions or resolve issues.
- Maintained accurate records and documented client data in company databases..
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Defined strategies and created plan to achieve ambitious operational objectives.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Guided clients in development of skills and strategies for dealing with individual problems.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained up-to-date knowledge of inspection techniques, codes, ordinances and regulations.
- Evaluated whether work was in accordance with all applicable city, state and federal guidelines, as well as applicable discipline-specific codes.
- Currently employed full-time at 35 hrs weekly, 70 bi-week;y.
Housing Assistance Technician
The Atlantic City Housing Authority
Atlantic City, NJ
12.1993 - 09.2010
- Communicated with housing managers and rental agencies on behalf of clients.
- Verified assets and income for applicants.
- Educated clients on lease and rental agreements
- Implemented property inspection procedures to maintain compliance with housing codes.
- Maintained residential tenancy agreements for renewal or termination following program guidelines
- Investigated key breaches of tenancy contracts.
- Liaised between clients and community agencies to arrange assistance in housing, education and child care for clients.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings and taskforce.
- Worked 70 hours bi-weekly.
Education
Real Estate License - Real Estate
South Jersey School Business
331 Tilton Rd Northfield, NJ 0822509.1995
High School Diploma -
Atlantic City High School
Atlantic City, NJ06.1981
Skills
- Growth planning
- Trend monitoring
- Process development and implementation
- Networking
Timeline
Field Representative Housing
Department Of Community Affairs
09.2010 - Current
Housing Assistance Technician
The Atlantic City Housing Authority
12.1993 - 09.2010
Real Estate License - Real Estate
South Jersey School Business
High School Diploma -
Atlantic City High School
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