JACQUELYN ABBEY
Memphis
Summary
Hardworking bringing 4 years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers. Offering 30 years of experience as well as the willingness to take on any challenge.
Overview
21
21
years of professional experience
Work History
AR - Appeals Specialist
West Cancer Center
Germantown, TN
09.2022 - Current
- Maintained good verbal and written communication with payers to resolve issues.
- Submitted an appeal letter and medical documentation to dispute denials for treatment.
- Had an excellent attendance record and was always on time for work.
- Reviewed open requests and redirected workloads to ensure that projects were completed on time.
- Kept patient finances, records, and health statuses confidential.
Payment Specialist
West Cancer Center
Germantown, TN
08.2010 - Current
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Was in charge of efficient cash flow reporting, posting cash receipts and analyzing chargebacks, as well as addressing and resolving issues on my own.
- Had an excellent attendance record and was always on time for work.
EDI SPECIALIST
West Cancer Center
Germantown, TN
08.2005 - 08.2010
- Worked closely with upper management to develop and implement new processes in order to drive strategy.
- Oversaw divestiture activities, relying on a thorough understanding of internal operational processes.
Education
Bachelor of Science - Office Administration
Mississippi Valley State University
Itta Bena, MS01-1994
Skills
- Communications
- Customer service
- Documentation abilities
- Problem resolution
- Organization
- Word
- Excel
Timeline
AR - Appeals Specialist
West Cancer Center
09.2022 - Current
Payment Specialist
West Cancer Center
08.2010 - Current
EDI SPECIALIST
West Cancer Center
08.2005 - 08.2010
Bachelor of Science - Office Administration
Mississippi Valley State University