JACQUELYN A. CRUTCHLEY
North Yarmouth,ME
Summary
Strategic people executive enabling organizational agility and innovation through employee-centered talent strategies. Drives transformational change by designing experiences that engage talent, build adaptive cultures, and strengthen organizational capability in dynamic environments. Trusted strategic partner to boards and executive leadership, delivering enterprise-wide solutions that accelerate business performance and drive competitive advantage.
Overview
21
21
years of professional experience
Work History
Director, Enterprise Leadership Solutions
U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)
Remote
01.2020 - 01.2025
- Led cross-functional team of 25 implementing scalable talent strategies across global organizations comprised of 22,000+ personnel.
- Spearheaded comprehensive talent management initiatives launching 300+ development programs, strengthening leadership pipelines across complex, multi-jurisdictional organizations.
- Redesigned recruitment strategy enhancing candidate sourcing, streamlining selection processes, and formalizing strategic partnerships; achieved 40% increase in qualified talent pools and 30% reduction in time-to-hire.
- Led integration of three independent organizations, eliminating redundancies and realigning workforce structure; resulted in 25% productivity increase, 40% work volume expansion, and $22M revenue generation.
- Managed succession planning and internal pipeline development, optimizing organizational structure to align talent supply with business demands across global operations.
- Directed $50M cost-reimbursable portfolio and secured $80M in long-term contracts; driving operational excellence and sustainable growth.
- Broke down organizational silos, expanded cross-functional capability, and fostered integrated culture through targeted work groups and centralized structure.
Education Program Director, Center for Leadership Development
U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)
Denver, CO
01.2016 - 01.2020
- Led six cross-functional teams redesigning organizational models, establishing new revenue streams and succession pipelines.
- Developed scalable workforce strategies transitioning $7M external services in-house, achieving 40% cost savings while maintaining service excellence.
- Redesigned operational structure, roles, and succession planning, reducing overhead costs by 35% and positioning organization for sustained enterprise-wide impact.
- Led contract costing redesign eliminating $3M losses and reducing expenses 40% through strategic resource optimization and client-specific role creation.
- Resolved organizational inequities by redesigning position functions, establishing clear KPIs, and creating functional talent matrix-reducing leadership concerns by 45%.
- Fostered stakeholder relationships, driving policy innovations and organizational improvements across multiple business units.
Supervisory Force Development Specialist
DEPARTMENT OF THE AIR FORCE
Peterson Air Force Base, CO
01.2014 - 01.2016
- Led enterprise talent strategies elevating employee experience and aligning workforce planning with organizational objectives.
- Designed and operationalized inaugural Diversity & Inclusion programs aligned with executive vision, establishing foundation for inclusive leadership across organization.
- Directed organizational transition realigning 16,000+ personnel and assets, overseeing integration of civilian and active-duty members across multiple areas.
- Led community partnership initiatives totaling $5M investment, ensuring workforce readiness in dynamic, complex environments.
- Embedded 224+ personnel annually into professional development programs, strengthening cross-component capabilities and operational readiness.
Deputy Director, 22nd Force Support Squadron
DEPARTMENT OF THE AIR FORCE
McConnell Air Force Base, KS
01.2013 - 01.2014
- Led HR operations overseeing 350-person integrated workforce driving mission readiness and organizational effectiveness.
- Secured $3.6M strategic funding advancing leadership development and workforce training, strengthening organizational capability with long-term impact.
- Reduced program costs 80% through strategic community partnerships and business engagement.
- Executed major facility transformations managing stakeholder engagement during significant organizational changes.
Flight Chief
22nd FORCE DEVELOPMENT FLIGHT
McConnell AFB, KS
07.2008 - 09.2013
Education Counselor
30th MISSION SUPPORT SQUADRON
Vandenberg AFB, CA
01.2006 - 07.2008
Training Manager
SANTA MARIA POLICE DEPT
Santa Maria, CA
03.2004 - 01.2006
Education
M.S. - Human Services
Capella University
B.A. - Psychology
California Baptist University
Executive Certificate - Strategies for Effective Leadership
University of Tennessee
Executive Certificate - Advanced Intercultural Management
University of Notre Dame
Squadron Officer School - undefined
Air University
Air Command & Staff College - undefined
Air University
Skills
- Organizational Agility & Transformation
- Employee Experience Design
- Culture Architecture
- Change Leadership
- Strategic Talent Management
- Leadership Pipeline Development
- Workforce Analytics & Planning
- Executive Advisory
- DEI Strategy & Implementation
- Performance Enablement
- Succession Planning
- Organizational Design
- Employee Engagement & Listening
- Innovation Through People
- Global Operations
- Microsoft Office Suite & HR Technology
Executive Strengths
- Executive Partnership - Trusted advisor to senior leaders; provides steady guidance in complex environments and moves organizations forward through shared purpose and earned trust.
- Leadership Development - Designed and delivered enterprise-wide programs rooted in resiliency and strategic readiness; trained 22,000+ personnel, building internal leadership pipelines.
- Organizational Transformation - Integrated cultures into agile structures, reduced redundancies, and improved productivity through multi-agency transformation and aligned execution.
- Workforce Readiness & Capture Enablement - Built scalable learning aligned to acquisition and BD strategy, elevating proposal acumen and workforce capability in defense environments.
- HR Leadership - Led staffing strategy, recruitment, compensation equity, and organizational design in diverse, high accountability environments.
- Operational & Financial Acumen - Managed $50M portfolio, delivered $22M in new revenue, and reduced personnel costs by 40% through strategic realignment and service expansion.
- Authentic, Inclusive Leadership - Recognized for approachability, candor, and vision; cultivates trust, listens actively, and drives unified action across departments and constituencies.
Awards Recognition
- Air Force Exemplary Civilian Service Award
- Air Force Meritorious Civilian Service Decoration
- California State Congressional Recognition
- California State Letter of Commendation
Tech Skills Core Competencies
- Organizational Agility & Transformation
- Employee Experience Design
- Culture Architecture
- Change Leadership
- Strategic Talent Management
- Leadership Pipeline Development
- Workforce Analytics & Planning
- Executive Advisory
- DEI Strategy & Implementation
- Performance Enablement
- Succession Planning
- Organizational Design
- Employee Engagement & Listening
- Innovation Through People
- Global Operations
- Microsoft Office Suite & HR Technology
Personal Information
Title: CHIEF PEOPLE OFFICER
Timeline
Director, Enterprise Leadership Solutions
U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)
01.2020 - 01.2025
Education Program Director, Center for Leadership Development
U.S. OFFICE OF PERSONNEL MANAGEMENT (OPM)
01.2016 - 01.2020
Supervisory Force Development Specialist
DEPARTMENT OF THE AIR FORCE
01.2014 - 01.2016
Deputy Director, 22nd Force Support Squadron
DEPARTMENT OF THE AIR FORCE
01.2013 - 01.2014
Flight Chief
22nd FORCE DEVELOPMENT FLIGHT
07.2008 - 09.2013
Education Counselor
30th MISSION SUPPORT SQUADRON
01.2006 - 07.2008
Training Manager
SANTA MARIA POLICE DEPT
03.2004 - 01.2006
M.S. - Human Services
Capella University
B.A. - Psychology
California Baptist University
Executive Certificate - Strategies for Effective Leadership
University of Tennessee
Executive Certificate - Advanced Intercultural Management
University of Notre Dame
Squadron Officer School - undefined
Air University
Air Command & Staff College - undefined
Air University