Jacquelyn Alcantar
Pasadena
Summary
Results-driven individual with a proven track record in restaurant management and retail operations. Expertise in time management, staff training, and inventory control has consistently improved team performance and customer experiences.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Ross employe
Ross Dress for Less
Pasadena
07.2024 - 08.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Stocked shelves with merchandise, ensuring proper product placement and visibility.
- Maintained inventory levels by restocking items as needed throughout the store.
- Organized backroom storage for efficient access to products and supplies.
- Monitored product expiration dates, removing outdated items from shelves promptly.
- Ensured cleanliness and safety standards in storage areas and on sales floors.
- Participated in inventory counts, verifying stock accuracy and minimizing discrepancies.
- Stocked shelves with newly arrived products.
- Processed customer transactions efficiently at a busy retail environment.
- Maintained accurate cash drawer and managed daily cash reconciliation.
- Handled returns and exchanges according to store policies and procedures.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Operated point-of-sale systems for transactions and inventory management.
- Trained new cashiers on register functions and customer service best practices.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Organized merchandise displays to enhance customer engagement.
- Maintained cleanliness and orderliness of sales floor areas.
- Operated point-of-sale systems for efficient transaction processing.
- Collaborated with team members to restock shelves promptly.
- Provided product recommendations based on customer needs and preferences.
- Handled customer returns and exchanges following store policies.
- Assisted with stocking shelves, organizing merchandise, and maintaining cleanliness of sales floor.
McDonald’s manager
McDonald's Restaurant
Deer Park
06.2022 - 08.2023
- Supervised daily restaurant operations and maintained high service standards.
- Trained staff on food safety protocols and customer service techniques.
- Managed inventory levels and ordered supplies to ensure availability.
- Resolved customer complaints promptly to enhance dining experience.
- Implemented efficient workflow processes to improve service speed.
- Ensured cleanliness and organization of kitchen and dining areas consistently.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Reconciled cash drawers at the start and end of shifts.
- Maintained organized records of all financial transactions daily.
- Monitored inventory levels for cash handling supplies regularly.
- Verified and recorded cash totals from daily receipts.
Education
Bachelor of Science - Nursing
San Jacinto College
Pasadena, Texas, TX 08.2024 - 11.2025
Skills
- Team collaboration
- Customer service
- Time management
- Problem resolution
- Staff training
- Inventory management
- Quality assurance
- Task prioritization
- Leadership
- Stocker
- Store money manager
- Stock room
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Bachelor of Science - Nursing
San Jacinto College
08.2024 - 11.2025
Ross employe
Ross Dress for Less
07.2024 - 08.2025
McDonald’s manager
McDonald's Restaurant
06.2022 - 08.2023