Jacquelyn Alonzo

Licensed Skin Care Therapist/ Skin Trainer

Ulta Cosmetics

03.2016 - Current

Educated clients on proper skincare techniques and product usage to promote healthy skin habits.
Collaborated with other spa professionals to create holistic wellness experiences for clients.
Developed strong rapport with clients through attentive listening and excellent communication skills.
Cultivated a loyal clientele base by consistently providing high-quality services tailored to individual needs.
Performed various advanced treatments, including chemical peels, microdermabrasion, and LED light therapy for optimal results.
Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, comfortable treatment environment.
Adhered to strict sanitation protocols, ensuring a clean and safe environment for both staff members and clients.
Stayed current on industry trends and innovations to ensure the best possible care for clients.
Participated in ongoing professional development opportunities, enhancing expertise in various treatment modalities.
Improved client skin health by providing customized facial treatments and recommending appropriate skincare products.
Assisted management in inventory control efforts, accurately tracking product usage and reordering supplies as needed.
Maintained comprehensive client records, tracking treatment progress and adjusting plans as needed for maximum effectiveness.
Recommended retail products for at-home use.
Fostered friendly, warm, and exceptional customer experience.
Proactively addressed any client concerns or issues, demonstrating a strong commitment to customer satisfaction and quality service.
Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
Handled busy schedules and stayed on top of key deadlines.
Delivered unprecedented service to clients through personalized consultations, making experience unique for each client.
Resolved customer complaints and facilitated conflict resolutions.
Notified supervisor of supply needs to maintain stock of necessary items.
Gained knowledge of facial massage techniques and skin care product ingredients.
Performed consultations for patients before scheduling treatments.
Mentored new hires, resulting in stronger staff development and increased productivity.
Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Coached employees on best practices, providing constructive feedback to support their professional growth.
Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Promoted a culture of continuous learning by advocating for professional development opportunities.
Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Streamlined onboarding process, reducing new hire ramp-up time.
Promoted culture of continuous improvement by initiating regular training feedback loops.
Engaged with subject matter experts to ensure training content accuracy and relevance.
Optimized training delivery schedules, accommodating diverse learning styles and work commitments.
Provided coaching and mentoring to employees.
Facilitated virtual, in-person and blended learning sessions.
Established and maintained quality control standards.
Developed job-specific competencies and performance standards.
Built and maintained professional relationships with vendors and suppliers.
Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Worked with vendors to customize courseware to accommodate business needs.

Summary

Overview

Work History

Licensed Skin Care Therapist/ Skin Trainer

Education

Cosmetology License - Esthetician Specific Licensure

Associate of Arts - Data Analytics

Dermalogica Expert -

Skills

Certification

Timeline

Licensed Skin Care Therapist/ Skin Trainer

Cosmetology License - Esthetician Specific Licensure

Associate of Arts - Data Analytics

Dermalogica Expert -

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