Jacquelyn Alzebdieh
Bloomington,IL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Med Technician
Heritage Lane Behavioral Health Assisted Living Facility
07.2025 - 05.2026
- Administered medications and monitored patient responses in compliance with care plans.
- Developed and maintained accurate patient records in electronic health systems for seamless information flow.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
Milieu Specialist
Heritage Lane Behavioral Assisted Living
06.2023 - 07.2025
- Encourage resident independence both inside and outside the community, improving their overall quality of life
- Oversee and coordinate volunteer outings outside the Assisted Living community to engage residents
- Maintained positive working relationship with fellow staff and management.
Caregiver
AccentCare
07.2022 - 10.2023
- Communicated daily updates on client status to supervisors and families
- Coordinated transportation services for clients when necessary.
- Laundered clothing and bedding to prevent infection.
- Maintained clean and well-organized environment for client happiness and safety.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Helped clients get in and out of beds and wheelchairs.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Organized oral medications for clients following dosage and schedule requirements.
Crew Member
McDonald's
08.2022 - 12.2022
- Operated cash register and managed drive-thru while ensuring smooth customer interactions
- Prepared menu items, maintained cleanliness in the restaurant, and supported the team in a fast-paced environment
Banquet Server
Marriot Hotel
02.2021 - 05.2022
- Shared thorough knowledge of menu items and cooking methods with customers.
- Inspected completed meals against individual orders to verify accuracy.
- Served food and beverages to customers.
- Carried trays of food items from kitchen to dining areas.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Caregiver - CNA
Sugar Creek
05.2021 - 05.2022
- Provided direct care to nursing home residents, including hygiene, feeding, and mobility assistance
- Performed vital sign checks and assisted with activities to ensure comfort and engagement
- Maintained clean and safe living spaces for residents, including cleaning rooms and dining areas
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Followed care plan and directions to administer medications.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted clients with maintaining good personal hygiene.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
Housekeeper
Residence Inn by Marriott
02.2021 - 05.2021
- Cleaned multiple hotel suites daily, ensuring sanitary standards in bathrooms, kitchens, and living areas
- Washed laundry, including towels and bedding, and worked extended hours to ensure property cleanliness
- Scrubbed kitchen appliances, countertops and fixtures.
- Maintained and organized cleaning supplies stock.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
Package Handler
UPS
11.2020 - 02.2021
- Loaded and unloaded packages quickly and efficiently, ensuring safe transport and organization within the warehouse
- Managed inventory by scanning and sorting packages for timely deliveries
- Checked all outgoing shipments to ensure accuracy of contents.
- Maintained accurate inventory records of incoming and outgoing shipments.
- Utilized handheld devices to track and update package status in real-time.
- Loaded completed orders on pallets according to delivery numbers.
- Worked flexible hours, including weekends and holidays, to meet business needs.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
Personal Shopper
Walmart
07.2020 - 11.2020
- Shopped for customer orders, ensuring fresh and accurate selections
- Staged items for pickup and assisted customers with loading groceries into their vehicles
Cashier
Jewel Osco
11.2019 - 07.2020
- Processed customer transactions efficiently while maintaining a friendly and helpful demeanor
- Addressed customer inquiries, resolved issues, and ensured a positive shopping experience
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Staff
Grady's Family Fun Park
04.2017 - 09.2019
- Operated various amusement rides, interacted with customers, and maintained park cleanliness
- Provided food and beverage services, operated the register, and handled customer concerns
Server
TGI Fridays
09.2018 - 08.2019
- Set up tables in between patrons to reduce wait times.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Prepared drinks according to standard recipes.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Operated POS terminals to input orders, split bills and calculate totals.
Education
Medical Assistant - Medical
UEI College
Mesa, AZ10.2023
High School Diploma - undefined
Bloomington High School
Bloomington12.2019
Skills
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Cleanliness standards
Safe food handling
Languages
English, Fluent
Awards
Harry HighTower Youth Community Service Award, 2019-09-01, Recognized for community service, diversity, and leadership.
Additional Information
Known for a strong work ethic, adaptability, and ability to learn new tasks quickly. Energetic and committed to making a positive impact in any role.
Timeline
Med Technician
Heritage Lane Behavioral Health Assisted Living Facility
07.2025 - 05.2026
Milieu Specialist
Heritage Lane Behavioral Assisted Living
06.2023 - 07.2025
Crew Member
McDonald's
08.2022 - 12.2022
Caregiver
AccentCare
07.2022 - 10.2023
Caregiver - CNA
Sugar Creek
05.2021 - 05.2022
Banquet Server
Marriot Hotel
02.2021 - 05.2022
Housekeeper
Residence Inn by Marriott
02.2021 - 05.2021
Package Handler
UPS
11.2020 - 02.2021
Personal Shopper
Walmart
07.2020 - 11.2020
Cashier
Jewel Osco
11.2019 - 07.2020
Server
TGI Fridays
09.2018 - 08.2019
Staff
Grady's Family Fun Park
04.2017 - 09.2019
Medical Assistant - Medical
UEI College
High School Diploma - undefined
Bloomington High School