Jacquelyn Andino
Boca Raton,FL
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. I am known for being successful at managing multiple priorities with a positive attitude, and very willing to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Barista
Starbucks
Boca Raton, FL
07.2023 - 02.2024
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Operated cash registers to process customer payments.
Barista Shift Supervisor
VI Coffee Bar
Boca Raton, FL
04.2023 - 07.2023
- Conducted daily shift meetings with baristas to review objectives and customer service standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Monitored stock levels of coffee beans, syrups, cups, lids, and other supplies needed for operation.
Server/Bartender Supervisor
Winghouse Bar & Grill
Tampa, FL
12.2022 - 04.2023
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
Manager
Caffeine Roasters
Tampa, FL
02.2022 - 12.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Customer Service Representative
Kohls Corp
Coconut Creek, FL
01.2021 - 02.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Some College (No Degree) - Business
Broward College
Fort Lauderdale, FLSkills
- Beverage Preparation
- New Hire Training
- Speedy and Efficient
- Cash Register Operation
- Espresso Machine Operations
- Order Taking
- Exceptional Customer Service
References
References available upon request.
Timeline
Barista
Starbucks
07.2023 - 02.2024
Barista Shift Supervisor
VI Coffee Bar
04.2023 - 07.2023
Server/Bartender Supervisor
Winghouse Bar & Grill
12.2022 - 04.2023
Manager
Caffeine Roasters
02.2022 - 12.2022
Customer Service Representative
Kohls Corp
01.2021 - 02.2022
Some College (No Degree) - Business
Broward College