Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUELYN ANDREWS

Orlando,FL

Summary

Talented professional considered knowledgeable leader and dedicated problem solver. Attentive to detail with experience in coordinating projects, programs and improvements. Supports training operations and facilitating communication between clients. Advanced skills in planning, organizing and prioritizing work.

Overview

15
15
years of professional experience

Work History

Training Specialist

JEFF ELLIS MANAGEMENT
07.2021 - Current
  • Conducted site visits and other pre-event meetings with third parties to explain event objectives, site restrictions and performance expectations.
  • Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs
  • Trained and mentored 2000+ new personnel yearly to fulfill various roles
  • Conducted training assessments to identify individuals' current level of skill compared to required competency for position
  • Organized and implemented coursework, oversaw scheduling and monitored attendance through learning management system.
  • Created certificates for employees who completed training to recognize accomplishments, boosting motivation and retention
  • Consistently complied with pool regulations and policies while on site training purposes
  • Kept equipment in good working order with daily inspections.

Project Manager

EXHIBIT EXPERIENCE
08.2019 - 07.2021
  • Enhanced client satisfaction by scheduling on-site service requests, managing show logistics and booth functionality needs to meet demands
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders
  • Oversaw preparation and management of event budgets to deliver at or below projected costs

  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation and budget administration
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Supervised multiple onsite teams of contractors, carpenters, technicians, and facility management teams.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Reported regularly to managers on project budget, progress and technical problems.

Recreation Coordinator

WALT DISNEY WORLD RESORT
05.2011 - 09.2019
  • Champion for park events – Scheduled events and monitored facility conditions. Responsible for planning and execution of special events, partnering with PEO, F&B and other operations to deliver excellent Guest and Cast experience
  • Events included Dream flight, Club Penguin Island experience, Riptide, Private Surf's, Be well , local recognition events
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
  • Spearheaded Cast Deployment System rollout project by leading committees of Coordinators and Guest Experience Managers to maximize efficiencies and zero base recreation workload
  • Organize plans for annual refurbishment – includes organizing expectation meetings for new Cast, ordering equipment, rewriting guidelines for operation use, creating detailed calendars with broken down plans for daily achievements, partnering with LOB's to ensure park readiness by grand re- opening
  • Drove effort to improve overall efficiency for daily checklists of operation by reducing 32 signatures to 10
  • Champion of training for Coordinators, Trainers and Lifeguards by coaching, inspiring, developing and engaging to maximize performance, leadership skills and personal development
  • Maintained inventory of supplies and equipment with established sign-out procedures.

Scheduling Specialist

WALT DISNEY WORLD
02.2018 - 02.2019
  • Support Recreation and Merchandise in the coordination and completion of workload optimization
  • Develop and maintain work schedules for Cast Members and ensure they are correct based on workload and preferences by Union or contractual guidelines
  • Identify and support best practices to provide the consistent application of company policies and procedures
  • Provide labor reports and scheduling related information to LOB's on a daily basis
  • Reports include: double back and over time reports, labor trends, minimum hour reports, time off requests, current vacancies, seniority lists and deployment shift counts
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.

Shift Manager

KFC AND TACO BELL
02.2009 - 05.2011
  • Maintained food and beverage standards ensuring all safety requirements are met
  • Oversaw and managed daily operation of the restaurant by monitoring budgets, food demand and inventory by ensuring quality food service exceeds customer satisfactions and upheld employee accountability
  • Kept employees operating productively and working on task to meet business and customer needs
  • Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Education

High School Diploma -

St. Cloud High School
Saint Cloud, FL
05.2010

Skills

  • Project planning and development
  • Performance evaluation
  • Microsoft Office
  • Problem Resolution
  • Budget, Staff Management
  • Flexible
  • Supervision of Events
  • Multitasking Abilities

Timeline

Training Specialist

JEFF ELLIS MANAGEMENT
07.2021 - Current

Project Manager

EXHIBIT EXPERIENCE
08.2019 - 07.2021

Scheduling Specialist

WALT DISNEY WORLD
02.2018 - 02.2019

Recreation Coordinator

WALT DISNEY WORLD RESORT
05.2011 - 09.2019

Shift Manager

KFC AND TACO BELL
02.2009 - 05.2011

High School Diploma -

St. Cloud High School

Similar Profiles

CREATE PROFILE
JACQUELYN ANDREWS