Jacquelyn Archambault
Portland,Maine
Summary
Interdependent professional with experience in healthcare based industries. Competent utilizing various medical technology systems. Highly skilled working with vulnerable demographics and marginalized communities. Passionate in advocating through strength-based care. Career driven by empathy and making a difference wherever possible.
Overview
7
7
years of professional experience
Work History
Member Advocate, Start of Care Specialist
Ibis Health & Senscio Systems
2023.09 - Current
- Active learning in AI technology trends and best practices within healthcare, adapting processes as needed to deliver exceptional support services for all members.
- Developed customized training materials for diverse audiences, often geriatric, enabling efficient learning of software applications.
- Absorbed training styles to promote a culture of continuous learning within the program, communicated educational support to allotted members, focusing on program skill development.
- Monitored client vital signs, medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Produced extremely detailed documentation of all interactions with members, allowing for easy reference and improved follow-up on outstanding matters.
- Educated members on available resources and services, increasing their engagement with the organization.
- Participated in regular team meetings, sharing insights gained from daily interactions with members to benefit overall operations.
- Enhanced patient care by implementing individualized care plans and closely monitoring vital data reports and health trends.
- Managed escalated cases effectively, working closely with supervisors to ensure successful outcomes for all parties involved.
- Supported patients in achieving daily living goals and built strong relationships through focused coaching and skill-building conversations.
- Developed strong relationships with family members through regular updates on their loved ones status during their time within program.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Case Manager - Greater Portland CarePartners
Maine Medical Center
2019.09 - 2023.09
- Specialized in working with asylum seeking populations, utilizing interpreter services, resolving many healthcare disparities within sanctuary city and state demographics.
- Maintained high caseload, providing enrollment in healthcare coverage program and case management services.
- Partnered with physicians, chronic care specialists, social workers, and case managers to develop and implement individualized care plans.
- Documented patient interactions and interventions in electronic charting systems, highly trained in using EPIC tech platform.
- Educated patients and loved ones about different treatment options and outside care approaches, reducing burden on hospital resources.
- Coordinated individual referrals to obtain community services, advocated for patient needs and resolved challenging situations.
- Increased referral rates by providing excellent service due to building meaningful relationships with patients and caregivers.
- Ability to facilitate applications across financial resources departments, and state funded healthcare coverage.
- Responsible in education efforts for onboarding, improved training materials and implemented directly with new staff members.
Department Supervisor - Homecare
COR Health
2017.05 - 2019.09
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of care, complicated issues and patient satisfaction.
- Interviewed, hired and trained new employees for production positions.
- Worked directly with management, Compliance & Operations, and Director of Nursing to brainstorm, discuss strategy and mitigate quality care.
- Performed initial patient assessment and intake to begin providing adequate in home care - resulting in department growth.
- Cultivated positive, trusting relationships with patients and community providers promoting effective coordination of resources.
- Visited homes and coordinated with social, public and welfare agencies to obtain and provide patient information.
Education
Social Work - Internship
Child Protective Services, DHHS
Bangor, ME05.2016
Bachelor of Arts - Social Work
The University of Maine
Orono, ME05.2016
Skills
- Patient Advocacy
- Cultural Competency
- Medical Triage
- Supervision and Education
- Case Documentation
- Training Program Development
Timeline
Member Advocate, Start of Care Specialist
Ibis Health & Senscio Systems
2023.09 - Current
Case Manager - Greater Portland CarePartners
Maine Medical Center
2019.09 - 2023.09
Department Supervisor - Homecare
COR Health
2017.05 - 2019.09
Social Work - Internship
Child Protective Services, DHHS
Bachelor of Arts - Social Work
The University of Maine
Similar Profiles
Nikesh KrishnanNikesh Krishnan
Assistant Manager at Ibis Styles InvercargillAssistant Manager at Ibis Styles Invercargill
Kareem KhaliqKareem Khaliq
Food Runner at Ibis Country ClubFood Runner at Ibis Country Club
Kunal KapoorKunal Kapoor
Commis Chef at Ibis Hotel, Accor HotelsCommis Chef at Ibis Hotel, Accor Hotels