Jacquelyn Aronson
Cocoa,Fl
Summary
Dynamic leader and motivated team player with extensive experience at BJ's Wholesale Club Inc., skilled in cash management and fostering positive customer relationships. Excelled in roles requiring the ability to handle high-volume transactions and resolve customer issues efficiently. Achieved significant improvements in customer satisfaction and team productivity, demonstrating a natural leadership ability and a customer-oriented approach.
Overview
2025
2025
years of professional experience
Work History
Customer Service Specialist
Massey Services Pest Prevention
06.2023 - Current
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs
- Managed high call volume while maintaining a courteous and professional demeanor
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers
- Scheduled leads for inspectors ensuring to address customer concerns and recorded information in the lead log
- Scheduled initial services as a sale is being closed
- Scheduled extra services as needed for current customers to address any pest or lawn issues
- Submitted cancellations after making every attempt to save a customer; schedule remedial service, correct billing problem, offer free service, etc.
- Maintained customer files, technician production files ad three log book
- Scheduled termite re-inspections and WDO's
- Assisted office manager in monitoring and collecting customer account balances
- Processed DOR on a daily basis by 10am-posting of collections, tech production and any pest or termite sales
- Entered new pest and termite sale agreements into Servicepro daily after submitting DOR
- Maintained Pest and termite production in excel
Member Services Manager
BJ's Wholesale Club Inc.
01.2016 - 02.2018
- Met and exceeded membership fee income goals and service expectations through successful acquisition, retention and experience efforts. Including new club memberships and enrollment to credit card program.
- Developed an effective and productive team in the Member Services and Front Line departments though selection, training, managing, evaluating performance, coaching, motivating and disciplining when necessary. Managed 50-60 employees.
- Maintained a positive atmosphere to ensure a friendly shopping experience for Members and potential Members.
- Ensured compliance with operational functions of Member Services and Front Line departments through consistent enforcement and maintenance of processes and procedures.
- Execute company membership programs and initiatives and evaluated direct reports on individual results.
- Leverage reporting tools to assess strengths and opportunities.
- Managed equipment, supplies and collateral to ensure member services and the front line ran efficiently.
- Ensured end of day was performed in the cash office and entered bank deposits into cash settlement system.
- Merchandised new electronics as needed to ensure product availability to club members.
- Assisted in maintaining the cash recycler and troubleshooting any issues that occurred to ensure cash tills are available to all front line employees.
- Interviewed potential team members and made staffing decisions.
- Performed basic manager on duty functions.
Asset Protection Manager
BJ's Wholesale Club Inc.
09.2015 - 01.2016
- Developed and taught loss prevention programs. Followed up with individuals on a regular basis to ensure proper execution of programs.
- Ensured that merchandise and fixtures are protected from theft. Investigated internal and external theft. Reported shrink results through loss prevention management system.
- Performed safety inspections of all displays and steel to ensure a safe environment for team members and club members. Instructed on accident prevention techniques and assisted in accident investigations.
- Developed effective and productive teams in the asset protection department through selection, training, managing, evaluating performance, coaching, motivating and disciplining when necessary.
- Scheduled team members in the asset protection department and maintained adequate staffing levels.
- Interviewed potential team members and made staffing decisions
- Performed basic manager on duty functions.
- Assisted in annual club inventory to aid in reducing shrinkage.
Human Resources Manager
BJ's Wholesale Club Inc.
07.2014 - 09.2015
- Provides direction and guidance to team members regarding company policies. Act as mediator between team members and management on conflict resolution and team member matters.
- Create and control complete scheduling process for all hourly team members ensuring a productive team is available within the payroll budget. Overseeing scheduling process for all hourly team members in order to keep within budget guidelines.
- Ensured club payroll was completed accurately and timely on a weekly basis while ensuring all payroll records were maintained properly. Collected final payroll numbers for all clubs in region and forwarded to regional manager for review.
- Supervised and directed the HR clerical and maintenance team members.
- Collaborated with department managers to assess needs.
- Actively recruit, screen, interview and hire new team members. Ensuring positions are posted internally as well as externally and maintained an in-club hiring table.
- Conducted team member orientations and training for all new hires.
- Implemented training programs for new and existing employees.
- Administered all personnel paperwork, including completing and processing new hire paperwork, hourly wage increases, hourly promotions, terminations and worker's compensation claims.
- Conduct benefits orientation and oversee annual benefits enrollment process
- Monitored and handled all employee claims, including performance-based and harassment incidents.
- Monitored and followed up on employee requests for leave of absence.
Customer Service Manager
BJ's Wholesale Club Inc.
07.2012 - 07.2014
- Assisted in mass hiring efforts to open new store location.
- Ran remote location for new member sign ups prior to club opening and ensured daily bank deposits were made at close of each business day.
- Interviewed potential employees as needed for department after club opening.
- Cross-trained and backed up front line supervisors.
- Trained staff on operating procedures and company services.
- Identified individual development needs with appropriate training.
- Researched complex problems and resolved issues in a timely manner.
- Oversaw team of 50 departmental employees.
- Promptly responded to inquiries and requests from prospective customers.
- Coordinated department schedules to maximize coverage during peak hours.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Responded to customer requests with friendly, knowledgeable service and support.
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Maintained up-to-date knowledge of product and service changes.
Front Line Supervisor
BJ's Wholesale Club Inc.
2008 - 07.2012
- Trained cashiers on operating procedures and company services.
- Monitored cashiers through observational evaluations and followed up with individuals on productivity and development.
- Monitored self checkouts to ensure a constant flow and assisted members as needed.
- Promptly responded to inquiries and requests from prospective customers.
- Capitalized on up selling opportunities with new and potential customers.
- Scheduled staff breaks to ensure coverage during peak times.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Responded to customer requests with friendly, knowledgeable service and support.
- Cross-trained and backed up other front line supervisors.
- Maintained up-to-date knowledge of product and service changes.
- Assisted in annual club inventory in multiple locations to aid in reducing shrinkage.
Member Services Team Member
BJ's Wholesale Club Inc.
2006 - 2008
- Answered customer telephone calls promptly and in an appropriate manner.
- Directed calls to appropriate individuals and departments.
- Answered an average of 25 calls per day by addressing member inquiries, solving problems and providing new product information.
- Achieved sales and conversion goals through new membership sales daily.
- Maintained cleanliness and presentation of member service desk and high value lock up cage.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Alerted customers to upcoming sales events and promotions.
- Routinely answered customer questions regarding merchandise and pricing.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Stocked and kept new merchandise organized inside the high value lock up cage.
- Referred unresolved customer grievances to front line supervisor for further assistance.
- Actively pursued personal learning and development opportunities.
- Helped drive sales goals and achieve monthly quotas.
- Assisted in annual club inventory in multiple locations to aid in reducing shrinkage.
Cashier
BJ's Wholesale Club Inc.
03.2005 - 2006
- Trained new cashiers on procedures, customer service and sales techniques.
- Responded to customer requests and directed to merchandise.
- Ran cash register at busy retail establishment.
- Assisted customers in selecting items based on needs.
- Collected and stored coupons.
- Greeted customers promptly.
- Kept work areas clean, neat and organized for maximum productivity.
- Assisted on sales floor as needed to maintain service standards.
- Completed purchases using Point of Sale systems.
- Responded to customer questions and requests in a prompt and efficient manner.
- Actively pursued personal learning and development opportunities.
- Cleaned and organized the store, including the checkout desk and displays.
- Responded to customer concerns with friendly and knowledgeable service.
- Operated a cash register for cash, check and credit card transactions with 100% accuracy.
- Built relationships with customers to increase likelihood of repeat business.
- Mentored new sales associates to contribute to the store's positive culture.
- Used time efficiently when not serving customers, including folding clothes and returning unwanted merchandise to it's proper area.
- Identified potential shoplifter's and alerted management.
- Assisted in annual club inventory in multiple locations to aid in reducing shrinkage.
Education
High School Diploma -
Merritt Island High School
Merritt Island, FL2004
Skills
- Proficient in cash management
- Trusted key holder
- Natural leader
- Motivated team player
- Customer-oriented
- Positive and friendly
- POS systems knowledge
- Cash handling and management
- Excel spreadsheets
- File Maintenance
- Appointment Scheduling
- Office Administration
Timeline
Customer Service Specialist
Massey Services Pest Prevention
06.2023 - Current
Member Services Manager
BJ's Wholesale Club Inc.
01.2016 - 02.2018
Asset Protection Manager
BJ's Wholesale Club Inc.
09.2015 - 01.2016
Human Resources Manager
BJ's Wholesale Club Inc.
07.2014 - 09.2015
Customer Service Manager
BJ's Wholesale Club Inc.
07.2012 - 07.2014
Cashier
BJ's Wholesale Club Inc.
03.2005 - 2006
Front Line Supervisor
BJ's Wholesale Club Inc.
2008 - 07.2012
Member Services Team Member
BJ's Wholesale Club Inc.
2006 - 2008
High School Diploma -
Merritt Island High School