Jacquelyn Ball Scruggs

• Non-Profit Organizational Administration
• Supervising/Mentoring and Managing groups of Managers
• Contracts & Grants Management
• Project Management
• Strategic Planning
• Community Partnership Building/External Affairs
• Volunteer/Board Development & Management

To provide leadership for the supervision of business activities that require proven abilities to establish, regulate, and oversee systems in order accomplish desired objectives.

• Refined and revised the Policies and Procedures Manual
• Guided representatives in the development of a Five Year Organizational Strategic Plan
• Established a “How To” framework to support program replication
• Refined volunteer recruitment and training
• Refined human resources, performance appraisals, and grants compliance systems
• Developed Partnership Sustainability, Transportation, Students Recruitment and Leadership Sustainability Plans
• Guided the development of a comprehensive “New Hire” orientation and professional development component
• Independent Contractor, (Memphis, TN, 2006-2010)
• Provide comprehensive public and private non-profit organizational contracted service.
• Knowledge Quest, Inc, (Memphis, TN 2006-2011)
• Developed systems that improved outcomes and operated based on established procedures.
• WOMEN IN COMMUNITY SERVICE, INC. (National Organization with a base in Memphis, TN) 1995- 2006, Senior Program Director
• Directed city, state, and federal funded community and social service contracts totaling $1.5 million dollars annually and improving the lives of over 2,000 Memphian's annually by designing, implementing, and improving processes in support of goals in accordance with the strategic plans.
• Maximized the national organization's expansion to the Memphis region by directing public relations and fundraising activities.
• Ongoing job analyses and skills set assessments to coordinate and supervise staff and hundreds of volunteers for three sites across Memphis to ensure programmatic and professional goals accomplishment, accountability, evaluation, and reporting.
• Instrumental in the innovative development and delivery of the city's first HOPE VI (GOVERNMENT EFFORT TO ELIMINATE CONCENTRATED URBAN BLIGHT) community and supportive service program, inclusive of all components, systems, functions, and partners.
• Customized and implemented performance-based initiatives for the county's first Female Offender Re-Entry program to effect cognitive-behavioral change; the Out-of-School Youth Program to engage youth in continuing the pathway to education and work, and Work First, the state's solution to poverty by delivering a menu of services to families transitioning from public assistance to self-sufficiency. Served as national presenter on related topics.
• Increased contracts from one to four and increased annual revenue from $75,000 to $1.5 million within four (4) years.
• For eleven (11) years all contracts were consecutively renewed based on performance.
• Created, implemented, managed, and provided training for the Volunteer Alliance, Employers Solutions Network and Holistic Case Management projects, which are national models.
• The city’s first HOPE VI projects’ performance goals were accomplished at 100%.
• Navigated performances that merited the federal government's unprecedented $9,000,000 fund allocations to the Female Offender Re-Entry program for nine years; outcomes that merited the adoption of a customized HOPE VI case management model by Memphis Housing Authority; and performances that led to state government's utilization of the Welfare-to-Work program as a model for effective job development and placement for women in poverty.
• City of Memphis-Division of Social Work, Memphis, TN 2003-2005, Adjunct Instructor-Part Time
• Facilitated learning that prepared students for competency in social work practice.
• Incorporated Appreciative Inquiry, a philosophy that engages the system in looking at "What Works to Find Solutions."

COUNTY MAYOR'S AWARD AS A “TOP 10 PERCENT PERFORMER”

CITY MAYOR'S 2ND ANNUAL COMMUNITY DEVELOPMENT AWARD

VISIONARY AWARD -WOMEN IN COMMUNITY SERVICE

FINALIST IRIS AWARD - HER BUSINESS NEWS/ENTERPRISE NATIONAL BANK

MERTIE BUCKMAN EMPOWERMENT AWARD - WOMEN' S FOUNDATION OF GREATER MEMPHIS

ACHIEVED PUBLICATION/PRESENTATIONS

EXECUTIVE PRODUCER, LOVEMATTERS CHRISTIAN TALK SHOW

AUTHORED ARTICLE, LIFESKILLS FOR FEMALE OFFENDERS... A FORMULA THAT WORKS, CORRECTIONAL EDUCATION ASSOCIATION

PRESENTER, LIFESKILLS FOR WOMEN, DEPARTMENT OF EDUCATION, BALTIMORE, MARYLAND

PRESENTER, GENDER-SPECIFIC PROGRAMMING FOR FEMALE OFFENDERS, TRANSITION OF PRISONERS, INC, DETROIT, MICHIGAN

PRESENTER, EMPLOYMENT FOR FEMALE OFFENDERS, DEPARTMENT OF JUSTICE, ATLANTA, GEORGIA

PRESENTER, REPORT ON OUTCOMES/PRISONER RE-ENTRY, DEPARTMENT OF EDUCATION, CAPITAL HILL, WASHINGTON, DC

REFERENCES ARE AVAILABLE UPON REQUEST