Jacquelyn Barradas Martinez

Department Supervisor

Round 1 Bowling & Amusement

06.2024 - Current

Maintained stock of items, cleanliness, organization, and provided excellent customer service.
Trained new employees on overall company and department-specific policies and procedures.
Managed team of 13 employees, delegated tasks and held each employee accountable for completing assignments.
Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
Assigned tasks and established work schedules to staff to cover operational needs.
Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
Handled cash register, returns, and refunds.
Wrote out weekly schedules to maintain coverage levels for expected demands.
Built relationships with current customers to maintain goodwill and gain additional business.
Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Educated staff on strategies for handling difficult customers and challenging situations.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Trained newly hired sales team in upselling techniques.