Jacquelyn Bergstrom
Laton,USA
Summary
Professional office support specialist with strong communication, organizational, and multitasking skills. Demonstrates high focus on team collaboration and adapts efficiently to changing needs. Highly reliable, recognized for resolving issues promptly and maintaining smooth office operations. Proficient in managing schedules, handling correspondence, and supporting daily administrative tasks with results-driven approach.
Overview
19
19
years of professional experience
Work History
Truck Shop Clerk
Harris Feeding Company/Central Valley Meat Company
09.2022 - Current
- Monthly Inventory Parts Room Count
- Auditing mechanics work orders and correcting mistakes.
- Processing and creating purchase orders for the accounts payable department,
- Maintained accurate filing systems for documents, enhancing retrieval efficiency and organization.
- Managed inventory of office supplies, coordinating with vendors for timely restocking and cost-effective purchases.
- Handled phone inquiries and customer interactions, providing exceptional service and support to clients and staff.
- Coordinated interdepartmental communications, ensuring seamless information flow and operational continuity.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Input data into spreadsheets and databases.
Diagnostic Imaging Associate/Hereditary Cancer Facilitator
Adventist Medical Center – Hanford Breast Care Center
01.2017 - 05.2019
- Screen and Review Patient Family history for qualification for Hereditary Cancer Screening Test. Data entry Hereditary cancer screening results and follow up with patient’s provider to review results.
- Importing Outside prior Mammogram Images and Reports for radiologist comparison.
- Mailing outpatient records to Outside requesting Facilities.
- Answer and Transferring incoming Calls. Scheduling patient mammogram, breast ultrasounds, and hereditary cancer screening testing. Calling patient back to dressing rooms and give instructions for dressing prior to scheduled appointment.
- Provided excellent customer service when interacting with internal clients regarding their image request needs or concerns.
- Streamlined the imaging process, collaborating closely with team members to manage workflow effectively.
- Optimized storage space utilization, diligently managing both physical archive organization and digital file management systems.
- Collaborated with IT staff to troubleshoot technical issues impacting imaging processes, resulting in minimized downtime and increased productivity.
- Maintained imaging records, ensuring compliance with regulatory standards and patient confidentiality.
- Collaborated with clinical staff to ensure accurate patient imaging documentation.
- Coordinated scheduling of mammogram appointments, ensuring optimal utilization of resources and staff time.
- Collaborated with radiology teams to maintain accurate patient data and scheduling records in electronic systems.
- Implemented follow-up procedures for patients post-mammogram to ensure compliance with care recommendations.
- Stayed current on industry guidelines, updating appointment protocols as needed to maintain compliance with medical standards.
- Provided exceptional customer service during each interaction, resulting in positive feedback from patients and increased satisfaction rates.
- Maintained patient confidentiality by securely handling personal health information according to HIPAA guidelines.
- Participated in ongoing training opportunities, staying updated on best practices related to mammogram scheduling and customer service skills.
- Developed strong relationships with patients through attentive care and professional communications during phone interactions.
- Coordinated with referring physicians to obtain necessary documentation for mammogram scheduling, streamlining the process for patients.
- Collaborated with front desk staff to ensure smooth check-in procedures for mammogram appointments, enhancing overall clinic efficiency.
- Addressed any scheduling conflicts or discrepancies promptly, ensuring minimal disruption to both patients and clinical staff members'' routines.
- Maintained organized records of patient appointments, ensuring timely reminders were sent out for upcoming visits.
- Collaborated with radiologists and technicians to optimize daily schedules and accommodate urgent cases.
- Provided compassionate support to anxious or nervous patients, offering reassurance during the scheduling process.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Imaging Clerk
Adventist Medical Center - Selma
12.2012 - 01.2017
- Facilitator for “A Time to Heal” Class
- Data Entry Mammogram results into Database, Schedule Diagnostic Mammograms and/or Ultrasounds , Breast Biopsies
- Answering and Transferring incoming calls,
- Requesting and Mailing outside facility mammogram priors, digitizing old-mammogram film, Ordering Outpatient X-Rays
- Verifying all outpatient modalities radiology orders are correct and signed by physician. Filing
- Managed imaging records, ensuring accuracy and compliance with regulatory standards.
- Coordinated with medical professionals to prioritize and fulfill imaging requests promptly.
- Demonstrated strong attention to detail, promptly identifying errors in scanned images and taking corrective action as necessary.
- Adhered to all relevant compliance requirements when handling sensitive and confidential documents, ensuring company reputation and integrity remained intact.
Dental Hygiene Administrative Assistant
San Joaquin Valley College
11.2008 - 02.2012
- Prepares course materials within the program, facilitates the preparation of student evaluation of classroom/clinic instruction. Tracks and prepares student progress throughout the Dental Hygiene Program in both theory and clinical courses. Arranges dental hygiene committee and department meeting, prepare, and distributes minutes. Distributes OSHA Review publications. Oversee maintenance of faculty records as to licensures, continuing education, and OSHA training. Coordinates with program director student interviews, orientation, and enrollment process
Assistant to Registrar
San Joaquin Valley College
01.2007 - 10.2008
- Handled clerical tasks (i.e. data entry, filing, and records management). Process student, staff and faculty request (i.e. Official Transcript, Enrolling students into a class or process attendance). Auditing grades and attendance. Prepare reenrollment meeting. Run reports and generate letter from database, and inputs student address or telephone number changes.
First Contact Receptionist
San Joaquin Valley College
04.2006 - 01.2007
- Receiving all incoming call and documenting and transferring inquiry calls to Admissions Advisor, Greeting and assisting visitors, applicants and students’ arrival, Auditing application are filled out completely, Informing the appropriate employee of visitors, applicants and student arrival, insuring all out-going mail is stamped and ready for pick up. Distribute incoming mail or interoffice mail, Data Entry and filing. And Administer computer and paper assessments to prospective students.
Education
Associate of Science - Business Administration
San Joaquin Valley College
12.2005
High School Diploma - General Education
Lemoore High School
06.2001
Skills
- Office Management, Records Management, Database Administration, Spreadsheets/Reports, Event Management Filing, Front Desk Reception, Telephone Etiquette, and Data Entry
- Microsoft Office Suite (Word, Excel, Power chart, Access, Outlook), and Keyboarding: 45 WPM, Basic Troubleshooting regarding small computer related issues
- I have worked for several years working and developing my communication skills I have worked with teams of 2 to 12 and I have learned you need to communicate with one another, or the team falls apart
- Cash handling proficiency
- Supply ordering
- Customer service
- Workplace safety
- Customer engagement
- Team collaboration
- Inventory control
- Records management
- Vendor relations
- Friendly and helpful
- Honest and dependable
- Time management
- Attention to detail
- Strong communication and interpersonal skills
- Verbal and written communication
- Positive customer engagement
- Detail-oriented
- Organization
- Inventory and stocking
Timeline
Truck Shop Clerk
Harris Feeding Company/Central Valley Meat Company
09.2022 - Current
Diagnostic Imaging Associate/Hereditary Cancer Facilitator
Adventist Medical Center – Hanford Breast Care Center
01.2017 - 05.2019
Medical Imaging Clerk
Adventist Medical Center - Selma
12.2012 - 01.2017
Dental Hygiene Administrative Assistant
San Joaquin Valley College
11.2008 - 02.2012
Assistant to Registrar
San Joaquin Valley College
01.2007 - 10.2008
First Contact Receptionist
San Joaquin Valley College
04.2006 - 01.2007
High School Diploma - General Education
Lemoore High School
Associate of Science - Business Administration
San Joaquin Valley College
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