Jacquelyn Bohner
Waretown,NJ
Summary
Ambitious state-certified Nursing Assistant bringing experience in multiple healthcare settings. Observant and reliable with a positive bedside manner and excellent time-management skills to address patient requirements in outpatient hospital settings and acute homecare facilities. Proficient in mobility and personal hygiene support. Proven ability to stay organized and prioritize tasks in a fast-paced environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
TALLWOODS CARE CENTER
12.2022 - 04.2023
- Responsible for several administrative support duties.
- Answering incoming calls promptly, taking messages, directing calls to the correct destination
- Confidently answer general questions that clients and vendors have about the business
- Management of electronic health record while following HIPAA protocol
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected payments, processed transactions and updated relevant records.
Hostess/Cashier
Chicken or the Egg
08.2020 - 02.2022
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Used cash registers and credit card machines to cash out customers.
- Answered customer questions about hours, seating, and menu information.
- Seated patrons based on guest preferences and seating availability.
- Provided patrons with estimated waiting times during peak service hours.
Patient Observer
Hackensack Meridian Health
02.2021 - 05.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
Server/Waitress
Sweet Jennys
02.2019 - 01.2020
- Managed team of up to 15 restaurant staff, maintaining exceptional customer service and quality standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Direct Support Professional
Community Options, Inc.
01.2017 - 11.2018
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Transported clients to medical and dental appointments to provide support.
- Assisted with daily living activities, running errands, and household chores.
Education
Pre Nursing - Health Sciences
Ocean County College
Toms River, NJ05.2027
Certified Nursing Assistant -
Allied Health Institute
Northfield, NJ10.2023
High School Diploma -
Southern Reg High School
Manahawkin, NJ06.2016
Skills
- Direct Patient Care and Coordination
- Developmental Disabilities Experience
- Medication Administration
- Restaurant Experience
- Recreational and High School Level Sports Coaching
- Administrative Support
- Document Management
- Telephone skills
- Customer/Client relations
- Professional Demeanor
- Business operations understanding
Certification
- First Aid and CPR, Active, 2022
- CNA, Active, 09/01/23, 10/01/23
Timeline
Receptionist
TALLWOODS CARE CENTER
12.2022 - 04.2023
Patient Observer
Hackensack Meridian Health
02.2021 - 05.2021
Hostess/Cashier
Chicken or the Egg
08.2020 - 02.2022
Server/Waitress
Sweet Jennys
02.2019 - 01.2020
Direct Support Professional
Community Options, Inc.
01.2017 - 11.2018
Pre Nursing - Health Sciences
Ocean County College
Certified Nursing Assistant -
Allied Health Institute
High School Diploma -
Southern Reg High School
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