Jacquelyn Boyles
Sumter,SC
Summary
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
25
25
years of professional experience
Work History
CSR
Foundever
Sumter, SC
07.2021 - Current
- Maintained a high level of professionalism when dealing with difficult customers.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed positive relationships with customers through friendly interactions.
- Resolved customer complaints promptly and efficiently.
Financial Accounting Specialist
Synovus Bank
Sumter, SC
11.1999 - 03.2021
- Prepared balance sheet reconciliations for review by management team.
- Performed monthly, quarterly and annual closing activities for assigned areas.
- Reconciled bank statements for multiple accounts on a monthly basis.
- Collaborated with other departments on various projects or initiatives that require cross-functional teams.
- Participated in special projects or initiatives as needed in order to meet business objectives.
- Assisted with the preparation of internal audits by providing requested documentation.
- Verified accuracy of invoices received from vendors prior to payment processing.
Education
High School Diploma -
Sumter High School
Sumter, SC06-1997
Skills
- Complaint Handling
- CRM Software
- Customer Focus
- Account updating
- Call Management
- Product Knowledge
- Complaint resolution
- Inbound and Outbound Calling
- Paperwork Processing
- Data Collection
- Microsoft PowerPoint
- Microsoft Office Suite
- Adaptive team player
- Researching
- Microsoft Outlook
- Filing
- Report Preparation
Timeline
CSR
Foundever
07.2021 - Current
Financial Accounting Specialist
Synovus Bank
11.1999 - 03.2021
High School Diploma -
Sumter High School