Jacquelyn Branch
Texas City,TX
Summary
Results-driven medical administrator with extensive experience in optimizing healthcare operations and enhancing patient care. Proven expertise in managing medical records, coordinating schedules, and overseeing billing processes, contributing to improved clinic functionality. Passion for implementing innovative solutions that streamline operations and elevate patient satisfaction levels.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Avante medical
, TX
10.2020 - 12.2023
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled incoming calls and directed callers to appropriate department or employee.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
Commercial Collections Representative
Memorial Hermann
, TX
06.2010 - 06.2015
- Monitored customer accounts for changes that could affect their ability to pay invoices on time.
- Researched alternative methods of collecting unpaid debts such as wage garnishment or asset seizure if necessary.
- Applied payments received from customers against their outstanding balances.
Insurance Billing Specialist
Medical Innovation Holdings
, TX
02.2006 - 05.2010
- Maintained detailed records of all transactions involving insurance billing processes.
- Created reports summarizing activity related to insurance billing operations.
- Eliminated inaccuracies in accounts payable payments by verifying information prior to generating checks and electronic payment transfers.
Billing Specialist
Physical Therapy Rehabilitation Associates
Galveston, TX
02.2003 - 08.2005
- Implemented new policies related to billing processes when required.
- Maintained accounting ledgers by verifying and posting account transactions.
- Worked with team members to identify and develop process improvements.
Commercial Collections Representative
Texas Orthopedics
, TX
10.2001 - 01.2003
- Monitored customer accounts for changes that could affect their ability to pay invoices on time.
- Applied payments received from customers against their outstanding balances.
- Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
Customer Service Representative
UnitedHealthcare
, TX
06.1996 - 09.2001
- Monitored customer satisfaction levels through surveys and feedback forms.
- Surpassed sales goals through implementation of successful marketing strategies.
- Provided exceptional customer service to ensure customer satisfaction.
Education
Bachelor -
San Jacinto College
Pasadena, TX06-2017
Bachelor -
University of Houston
Houston, TX06-1997
High School Diploma -
Alief Elsik High School
Alief, TX01-1985
Skills
- Microsoft Excel
- Record keeping
- Filing systems
- Data entry
- Reporting
- Customer relationship management
- Billing and coding
Languages
English
Professional
Certification
- cpr
- OSHA
- FIRST AID
Timeline
Administrative Assistant
Avante medical
10.2020 - 12.2023
Commercial Collections Representative
Memorial Hermann
06.2010 - 06.2015
Insurance Billing Specialist
Medical Innovation Holdings
02.2006 - 05.2010
Billing Specialist
Physical Therapy Rehabilitation Associates
02.2003 - 08.2005
Commercial Collections Representative
Texas Orthopedics
10.2001 - 01.2003
Customer Service Representative
UnitedHealthcare
06.1996 - 09.2001
Bachelor -
San Jacinto College
Bachelor -
University of Houston
High School Diploma -
Alief Elsik High School
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