Tanisha Briggs
Fayetteville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Entrepreneur
Wat U Need LLC
04.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Built strong brand recognition and customer loyalty by delivering high-quality products and services consistently over 9 years.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Certified Peer Support Specialist
Team Wellness Center
08.2016 - 03.2020
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Assisted clients in identifying community resources and services, increasing their access to valuable support networks.
- Coordinated educational workshops addressing topics such as stress management, nutrition, sleep hygiene, and self-care strategies.
- Supported clients in building resiliency through skill-building exercises emphasizing problem-solving techniques and adaptive coping strategies.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Verified entered data against source documents to maintain consistency across multiple platforms within organization.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Education
Associate of Applied Science - Business Administration And Management
Baker College
Clinton Twp, MI06.2015
Skills
- Brand building
- Budget Control
- Inventory Tracking and Management
- Scheduling
- Administrative Management
- Problem-solving skills
- Data Entry
- Customer Support
- MS Office
- Inbound Customer Service
- Active Listening
- Money handling abilities
References
Certified Peer Support Specialist, Team Wellness Center, Detroit, MI, 11/2018
Timeline
Entrepreneur
Wat U Need LLC
04.2019 - Current
Certified Peer Support Specialist
Team Wellness Center
08.2016 - 03.2020
Associate of Applied Science - Business Administration And Management
Baker College
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