Jacquelyn Burdick
Lake City,FL
Summary
Dynamic optical professional with extensive experience. Excelling in customer service and optical measurements. Proven ability to enhance patient satisfaction through tailored eye wear solutions and effective insurance verification. Skilled in optical dispensing and adept at fostering strong patient relationships, ensuring optimal care and support throughout the eye wear selection process.
Overview
30
30
years of professional experience
Work History
Optician
Walmart Vision Center #0330
06.2025 - 11.2025
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Maintained inventory of optical products and ensured product displays were organized and appealing.
- Educated customers on proper eye wear care and maintenance for optimal product longevity.
- Processed patient orders accurately using optical software systems for tracking prescriptions.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Tailored eye wear solutions to customers' lifestyle needs, resulting in increased customer satisfaction and loyalty.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
Optometric Technician / Optician
Myeyedr
10.2015 - 05.2025
- Performed comprehensive patient intake and vision testing procedures.
- Assisted optometrists in diagnostic tests and examinations, ensuring accuracy.
- Maintained and calibrated optical equipment to ensure optimal performance.
- Trained new staff on operational protocols and patient interaction best practices.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Facilitated smooth communication between patients and optometrists, acting as a liaison for any concerns or questions.
- Instructed patients on contact lens insertion and removal and lens care guidelines.
- Assisted optometrists in providing accurate diagnoses through precise measurements using specialized equipment.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Performed ancillary testing when ordered by optometrist and thoroughly explained procedures to patients.
- Minimized errors in prescription processing through meticulous data entry practices when working with electronic health records.
- Reduced wait times for patients by efficiently preparing examination rooms before appointments commenced.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
- Maintained meticulous records of patient prescriptions and follow-up visits, ensuring continuity of care.
- Conducted regular maintenance and calibration of optometric equipment, ensuring accurate and reliable test results.
- Assisted in selection and adjustment of eye wear, leading to high levels of patient satisfaction with their visual aids.
- Identified issues during preliminary exam and addressed concerns with physician.
- Cleaned or sterilized ophthalmic or surgical instruments.
- Serviced, repaired and maintained ophthalmic equipment to keep instruments and tools in good condition.
- Assisted customers in selecting appropriate eye wear and lenses based on individual needs.
- Conducted routine vision tests using specialized equipment to ensure accurate prescriptions.
- Utilized point-of-sale systems to process transactions accurately and efficiently.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Facilitated smooth transition to digital record-keeping, improving organization and accessibility of customer prescriptions and records.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
Ophthalmic Medical Technician / Optician
Southern Eye Center
07.2001 - 09.2015
- Conducted comprehensive patient eye examinations using advanced diagnostic equipment.
- Assisted ophthalmologists in surgical procedures, ensuring sterile environments and proper instrument handling.
- Educated patients on pre-operative and post-operative care instructions for optimal recovery.
- Managed patient records efficiently within electronic health record systems, ensuring accuracy and compliance.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Assisted in successful surgical procedures by providing attentive support to surgeons and maintaining a sterile environment.
- Facilitated timely referrals to specialists when necessary for appropriate treatment of complex ocular conditions.
- Participated in ongoing professional development opportunities to remain current on industry advancements related to ophthalmic technology and best practices in eye care services delivery.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Demonstrated proficiency in electronic medical record systems for seamless access to vital patient information during examinations or consultations.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
- Conducted tonometry testing to measure pressure inside patient's eye to determine presence of glaucoma
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Conducted Goldman and Humphrey Visual Field Testing as part of overall vision evaluation.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Measured and recorded visual acuity and color vision testing.
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Helped prepare specimens and slides for laboratory analysis, facilitating fast diagnoses and treatment.
- Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
- Assisted customers in selecting eye wear based on lifestyle and vision needs.
- Educated patients on proper lens care and maintenance techniques.
- Managed inventory of eye wear products, ensuring availability and organization.
- Maintained compliance with health regulations and safety standards in the optical setting.
- Troubleshot issues with prescription eye wear, offering swift resolution to maintain customer satisfaction levels.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Educated clients on proper eye wear maintenance techniques, extending the life of their glasses or contacts.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Suggested optional items such as lens coatings and lightweight lenses to improve patient experience with eyeglasses.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Confirmed quality control standards were met for all eye wear and contact lenses.
- Reduced wait times for eye wear adjustments and pickups by implementing efficient workflow in service area.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Performed basic vision testing for new patients.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Participated in community health fairs and events to promote eye health awareness and importance of regular eye exams, expanding clinic's outreach.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Cleaned or sterilized ophthalmic or surgical instruments.
Optical Manager
National Vision Center
03.1996 - 06.2001
- Led optical team in delivering exceptional customer service and tailored solutions.
- Oversaw inventory management, ensuring optimal stock levels and timely replenishment.
- Implemented training programs for staff, enhancing product knowledge and service efficiency.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Proactively addressed any health or safety concerns within the optical department, maintaining a clean and safe environment for both staff and patients.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Implemented loss prevention strategies, significantly reducing instances of theft or damage in the optical department.
- Monitored general store systems, inventory databases and operations to quickly identify and resolve issues or concerns.
- Enhanced patient experience by offering comprehensive frame styling consultations tailored to individual needs and preferences.
- Resolved escalated customer issues promptly and professionally, maintaining a positive brand reputation within the community.
- Increased sales and profitability by implementing strategic marketing initiatives for the optical department.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Ensured compliance with state licensing requirements, maintaining accurate records and documentation as needed.
- Maintained up-to-date knowledge of industry trends and advancements in eye wear technology.
- Implemented efficient inventory management systems, reducing overhead costs and ensuring optimal stock levels.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
- Recorded measurements, adjusted eye wear, and made changes based on customer feedback.
- Ensured compliance with industry regulations, maintaining accurate records and documentation as required.
- Conducted regular performance evaluations for staff members, fostering professional growth and development within the team.
- Coordinated staff schedules to maintain adequate coverage during peak hours, ensuring prompt and efficient service for all patients.
- Oversaw optician apprentice program to teach upcoming professionals valuable skills with real-world applications.
- Aided in selection of eyeglass frames based on customer preferences.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
Education
Associate of Arts - Art History
North Florida Community College
Madiso, FL05-1985
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Optical dispensing
- Insurance billing
- Adjusting eye wear
- Contact lens
- Optical equipment operation
- Visual acuity testing
- Prescription interpretation
- Attention to detail
- Patient history documentation
- Conducting fittings
Timeline
Optician
Walmart Vision Center #0330
06.2025 - 11.2025
Optometric Technician / Optician
Myeyedr
10.2015 - 05.2025
Ophthalmic Medical Technician / Optician
Southern Eye Center
07.2001 - 09.2015
Optical Manager
National Vision Center
03.1996 - 06.2001
Associate of Arts - Art History
North Florida Community College