Jacquelyn Carpenter

• Manage and retained over 28 regions and nearly 30,000 existing customers.
• Manage budgeting, forecasting and performance for the largest company account, $8-10 Million in annual revenue
• Partnered with corporate client contact to create a unified program for my client that will potentially double sales and territory size
• Managed all aspects of the account from customer service and order entry to forecasting and running/analyzing reporting for each region weekly.
• Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
• Updated account plans based on changing markets, customer conditions and competitor activity.
• Streamlined operational efficiencies by developing customer service protocols and standards (especially with the unique challenges this year)
• Achieved client loyalty through quality, productivity, service and proactive management.

• Work with marketing, designers and editorial teams to plan retailer specific asset requests for product launches, copy, images, promotions, category features, etc. Provides all assets to on-line retailers
• Gatekeeper for all product details, system maintenance and data integrity of all product details for the B2B-B2C E-commerce platforms
• Collaborate with marketing, designers and editorial teams to upload product assets according to marketing plans. Ensure that the right content is published at the right time, and optimized for each platform (web, social and mobile)
• Collaborate with Customer Service team on feedback and update listings to optimize customer experience and CMS support
• Improve customer experience linked to the site experience: understand and report on key drivers of customer conversion (UI, bugs, site features, etc.)
• Deploy and track email marketing campaigns
• Gather and Supply site analytics

• Drive sales and promotional activity to meet and exceed established sales goals-demonstrated 200% YOY growth by doubling monthly sales
• Collaborate with various internal teams to drive traffic to site and increase conversion (Google Analytics, Ad Word Campaigns, SEO, Email Marketing Campaigns)
• Designated Content Management System Administrator (Salsify) maintaining accurate, current digital content.
• Research competitive data and collaborate with internal sales teams to ensure all e-commerce channels (Amazon, Walmart, Target, BuyBuyBaby, Babies R'Us) have best in class content.
• Establish and Manage D2C marketplaces on Ebay, Amazon, and Walmart

• Supported company sales and service functions by leveraging digital marketing expertise.
• Ensured that sites adhered to brand guidelines and best practices.
• Handled special projects designated by the senior developer.
• Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
• Successfully implemented a MAP (Minimum Advertised Price) policy

• Worked extensively to assist in the launch of the new e-commerce website
• Maintained project schedules by managing deadlines and adjusting workflow as needed.
• Assisted in the monitoring and reporting on website traffic and performance.
• Analyzed project requirements to find bugs and eliminate issues within a timely manner.
• Reviewed information regularly on websites and pages to ensure that it was accurate.

• Coordinate Monthly Meetings including catered lunch, conference line scheduling, room setup and reservation
• Coordinate Multinational Research Exchanges up to 500 people, air/ground travel, hotel, dietary restrictions, meeting spaces with audio/visual needs
• Create/ Co-edit Program booklet for all meetings, including attendees and meeting descriptions
• Maintain calendar for guest house, manage keys, ensure inventoried items stocked, orientation for new guests
• Manage Contracts, Inter-Library Loan Program, and Digital Committee

• Oversaw weekly team schedule for 10 personnel. Delegated work to employees based on shift requirements, individual strengths and unique training.
• Opened and closed the store, which included counting cash drawers and making bank deposits.
• Created strategies to develop and expand existing customer sales, which resulted in a 10% increase in monthly sales.
• Kept an eye on building premises for loss prevention and security purposes.
• Built and maintained effective relationships with peers and upper management.

Relocated to Dayton with the military, took time to get settled and search for gainful employment.

• Managed daily operations within Safety office by supporting continuous delivery of excellent services and care, set up new files and assign tracking.
• Streamlined back office services for clients to ensure proper functionality and positive user experience.
• Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
• Coordinated logistics for corporate events.
• Managed office inventory by maintaining documentation of stock.
• Processed accounts payable for four regional offices, ensured prompt payment and accurate record keeping