JACQUELYN CARR
Haltom City,TX
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
8
8
years of professional experience
Work History
Patient Access Representative
Solis Mammography
03.2024 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Access Coordinator & TRIAGE
SDMI
09.2019 - 10.2023
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Enhanced communication between departments by regularly updating patient information and coordinating schedules.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
Customer Service Representative
PSI
01.2017 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate of Applied Science - MEDICAL ASSISTANT
Remington College
North Richland Hills, TX11-2024
Bachelor of Science - CRIMINAL JUSTICE
WESTWOOD COLLEGE
Upland03-2013
High School Diploma -
O.D.WYATT HIGH SCHOOL
FT WORTH,TX06-1982
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Call Screening
Timeline
Patient Access Representative
Solis Mammography
03.2024 - 10.2024
Patient Access Coordinator & TRIAGE
SDMI
09.2019 - 10.2023
Customer Service Representative
PSI
01.2017 - 08.2019
Associate of Applied Science - MEDICAL ASSISTANT
Remington College
Bachelor of Science - CRIMINAL JUSTICE
WESTWOOD COLLEGE
High School Diploma -
O.D.WYATT HIGH SCHOOL
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