Jacquelyn Chambers
Dallas,TX
Summary
Problem resolution 35 years of experience executing effective transformation and management of projects from concept to completion, enabling fundamental change. Successfully enabled worldwide Sales team on CPQ tool for SaaS offerings, including Cloud. Identified and executed movement of work globally involving all supply chain organizations. Implemented enhanced sales and operations productivity tools and processes to enable process efficiencies.
Have a strong background in process development, training and project management.
Overview
35
35
years of professional experience
Work History
Enablement and Adoption Lead
IBM Corporation
07.1988 - Current
- Currently Product Owner and Sales Enablement and Adoption lead for Salesforce/Conga quote, price, and configure tool
- Responsible for planning enablement activities, engaging with takeholders, and leading training on new sellers and tool enhancements
- Also created reports and dashboard metrics for potential $1.3B revenue
- Established IT seller support tool to be used for user experience analysis
- Acted as team leader in group projects, delegating tasks and providing feedback
- Proved successful working within tight deadlines and fast-paced environment
- Worked well in team setting, providing support and guidance
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
Sales Enablement Lead
Gold Stevie Award
03.2015 - Current
- 2022 Gold Stevie Award for Sales Enablement Program of the Year
- 2022 Gold Globee Award for Sales Training Team of the Year
- Sales enablement and adoption lead for Cloud initiative implementing new business model with Conga E2E solution supporting $1.3B potential revenue
- Implemented IT ticketing tool to streamline sales support for tracking, metrics, and visibility
- Create and deliver sales, pricing, and quote to cash training
- Create and maintain Salesforce reports and executive dashboards to track sales adoption, quotes, and orders
- Lead daily stand-ups to review daily sales support, blockers, and enablement initiatives
- Lead Seller feedback sessions to improve user experience
- Initiate discovery sessions, document requirements and coordinate with developers to drive enhancements to increase user satisfaction
- Project manager for large global transformation projects; work movement, SAP Implementation, Salesforce, Conga, acquisitions and divestitures in North America, South America, Europe, and Asia
- Expert experience in global transformation of work location for key business processes
- Develop and maintain relationship with stakeholders to ensure smooth, efficient, and successful transition
- Identified business opportunities and developed business case to move work from and to several global countries, such as South America, Europe, and Asia successfully
- Provide business direction to employees End to end supply chain expert knowledge and experience in manufacturing, order, delivery, invoicing, and collections
- Globally develop and implement end to end supply chain processes in hardware, software, and services for large global company
- Utilize software collaboration tools; Instant messaging and social media platforms for communication and knowledge to stay abreast of current industry trends
- Expertise in collaboration within matrixed organizations
Education
Bachelor of Science - Business Administration
Lincoln University
Jefferson City, MO1992
Skills
- Team building and leadership
- Team leadership and direction
- Team collaboration and leadership
- Team leadership and collaboration
- Team leadership and coaching
- Sales training and leadership
- Leadership and teamwork
Affiliations
- Apttus 201 CPQ Product Certification - 2017
- Apttus 202 CPQ Product Certification - 2018 to maximize cost and process efficiencies.
- Conga 202 CPQ product certification - 2018
- Conga 201 CPQ product certification - 2017
- Salesforce administration essentials for new admins – 2017
- Leadership talent accelerator (LTA) graduate
- SAP training
- Agile training
- Design thinking
- Principles of negotiation
- Inclusive leadership and cultural adaptability
- Leading innovation that matters
- Fundamentals of supply chain management
- Project management virtual courses
- Fundamentals of coaching
- Influence through expertise 2
Timeline
Sales Enablement Lead
Gold Stevie Award
03.2015 - Current
Enablement and Adoption Lead
IBM Corporation
07.1988 - Current
Bachelor of Science - Business Administration
Lincoln University