Jacquelyn Clemente
Oakdale,CT
Summary
Professional in healthcare coordination, bringing valuable experience in managing and organizing procedural schedules. Proven ability to improve scheduling accuracy and reduce patient wait times. Highly collaborative team player, known for adaptability and reliability in dynamic environments.
Overview
8
8
years of professional experience
Work History
Procedure Scheduler
CTGI
08.2023 - 05.2025
- Scheduled patient appointments using electronic health record systems.
- Coordinated communication between patients and medical staff for optimal scheduling.
- Assisted in maintaining accurate records of appointments and cancellations.
- Supported workflow efficiency by prioritizing urgent appointment requests.
- Learned clinic protocols to ensure compliance with scheduling procedures.
- Collaborated with team members to resolve scheduling conflicts effectively.
- Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
- Managed high call volumes while maintaining exceptional customer service standards for patients and staff members.
Patient Registration Representative
Middlesex Memorial Hospital
02.2023 - 11.2023
- Registered patients using electronic health record systems to ensure accurate data entry and compliance.
- Verified insurance information to facilitate seamless billing processes and reduce patient discrepancies.
- Assisted patients in completing registration forms, enhancing overall customer service experience.
- Provided support during intake process, ensuring all required documentation was collected efficiently.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
Dental Insurance Coordinator
Village Family Dental
07.2017 - 02.2019
- Managed patient insurance claims processing to ensure timely reimbursement and compliance with policies.
- Coordinated pre-authorization requests, enhancing approval rates through effective communication with insurance providers.
- Updated and maintained electronic health records, ensuring accuracy of patient insurance information.
- Analyzed denial trends to develop strategies that minimized claim rejections and expedited resolutions.
- Implemented streamlined workflows for insurance verification processes, reducing turnaround time for approvals.
- Assisted patients in understanding their benefits and coverage options, fostering positive relationships and trust.
- Collaborated with dental providers to resolve billing discrepancies, enhancing overall service delivery quality.
Education
No Degree - Health Administration
University of Phoenix
Tempe, AZSkills
- HIPAA compliance
- Patient coordination
- Insurance verification
- Data entry proficiency
- Follow-up skills
- Appointment setting
- Scheduling expertise
- Strong organization
- Patient confidentiality
- Patient relations
- Multi-line telephone system control
- Teamwork
Timeline
Procedure Scheduler
CTGI
08.2023 - 05.2025
Patient Registration Representative
Middlesex Memorial Hospital
02.2023 - 11.2023
Dental Insurance Coordinator
Village Family Dental
07.2017 - 02.2019
No Degree - Health Administration
University of Phoenix
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