JACQUELYN CLINE
Cedar Park,Texas
Summary
Dedicated and experienced Lead Certified Medical Assistant with 4 years of proven expertise in providing exceptional patient care and clinical leadership within a healthcare setting. Proficient in clinical procedures, administrative tasks, and team management. Demonstrated ability to lead and mentor medical assistants, ensuring seamless clinic operations and patient satisfaction. Adept at leveraging strong communication and organizational skills to collaborate effectively with healthcare providers and deliver high-quality care. Committed to upholding the highest standards of patient safety, privacy, and quality assurance. Seeking to contribute skills and leadership abilities to a dynamic healthcare team in a Senior Lead Medical Assistant role.
Overview
10
10
years of professional experience
1
1
Certificate
Work History
Lead Certified Medical Assistant
Baylor Scott &White
2020.01 - Current
- Lead a team of 6 medical assistants, 2 orthopedic technicians, and 1 chiropractic technician, providing training, guidance, and performance evaluations.
- Spearheaded process improvement initiatives that reduced patient wait times by 35% and enhanced clinic efficiency.
- Acted as a liaison between clinical staff, management, and external stakeholders, facilitating effective communication and problem resolution.
- Trained staff on EHR systems and ensured accurate and timely documentation of patient records.
- Managed inventory, supplies, and equipment, optimizing resource allocation and reducing costs.
- Assisted in budget management, forecasting, and expense tracking.
Rett Syndrome Advocate/ Primary Caregiver
Self
2015.04 - Current
- Spearhead advocacy efforts to raise awareness about Rett Syndrome.
- Provide emotional support and guidance to families affected by Rett Syndrome.
- Organize and participate in fundraising events to support research and therapies.
- Collaborate with healthcare professionals to ensure families have access to resources and information.
- Engage with legislators and policymakers to advocate for improved healthcare and educational services for individuals with Rett Syndrome.
- Maintain an active online presence through social media and advocacy platforms.
Certified Medical Assistant
Baylor Scott & White
2019.12 - 2020.01
- Provide clinical and administrative support to a team of healthcare providers.
- Assist in patient intake, including recording medical histories and vital signs.
- Prepare and administer medications and vaccines as directed by physicians.
- Perform various diagnostic tests, such as EKGs, pulmonary function tests, and phlebotomy.
- Maintain and update electronic health records (EHR) accurately and efficiently.
- Coordinate patient appointments, referrals, and follow-ups.
- Ensure compliance with infection control protocols and safety standards.
Patient Care Technician
Baylor Scott & White
2019.05 - 2019.12
- Provide direct patient care under the supervision of nursing staff.
- Monitor and record vital signs, intake and output, and patient conditions.
- Assist with patient mobility, including transfers and ambulation.
- Collaborate with healthcare team members to ensure the highest level of patient comfort and safety.
- Maintain a clean and organized patient environment.
- Adhere to infection control protocols and safety standards.
Call Center Specialist
Visa
2018.09 - 2019.04
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Assisted 85-100 customers in average day by answering questions, responding to inquiries and handling telephone requests.
- Resolved concerns with products or services to help with retention and drive sales.
- Multitask utilizing 5 active software programs for each call.
Sales Associate
Target
2015.08 - 2016.09
- Sold various products by explaining unique features and educating customers on proper application or usage
- Improved operational efficiencies while managing customers’ requests, store inventory, transactions, new purchase orders and pricing needs
- Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
Human Resource Generalist
A*Med Home Health and Hospice
2014.02 - 2015.02
- Collaborate with HR team to manage the full HR lifecycle of employees, from recruitment to termination.
- Assist in the recruitment process, including job postings, screening applicants, and conducting interviews.
- Oversee new employee orientation and ensure compliance with regulatory requirements.
- Maintain personnel records, ensuring accuracy and confidentiality.
- Handle employee benefits administration, including health insurance and time-off requests.
- Address employee inquiries and concerns, fostering a positive workplace environment.
- Assist in HR policy development and updates to ensure compliance with relevant laws and regulations.
- Coordinate and support employee training and development programs.
Education
BBA - Healthcare Administration
Western Governors University
Austin, TX12.2023
Certified Medical Assistant: Certification #2902524 -
Austin Community College
Austin, TX12.2019
Skills
- Clinical Leadership
- Team Management and Development
- Regulatory Compliance
- EHR Systems Proficiency
- Patient-Centered Care
- Process Improvement
- Budget Management
- Inventory and Supply Management
- Communication and Interpersonal Skills
Timeline
Lead Certified Medical Assistant
Baylor Scott &White
2020.01 - Current
Certified Medical Assistant
Baylor Scott & White
2019.12 - 2020.01
Patient Care Technician
Baylor Scott & White
2019.05 - 2019.12
Call Center Specialist
Visa
2018.09 - 2019.04
Sales Associate
Target
2015.08 - 2016.09
Rett Syndrome Advocate/ Primary Caregiver
Self
2015.04 - Current
Human Resource Generalist
A*Med Home Health and Hospice
2014.02 - 2015.02
BBA - Healthcare Administration
Western Governors University
Certified Medical Assistant: Certification #2902524 -
Austin Community College
- CMA - Certified Medical Assistant
Certification
- CMA - Certified Medical Assistant