Summary
Overview
Work History
Education
Skills
Timeline
Certification
Accomplishments
Work Availability
Affiliations
Work Preference
Quote
Software
Languages
Generic

JACQUELYN COOPER

Charlotte,NC

Summary

Conscientious Healthcare professional offering over 20 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

11
11
years of professional experience

Work History

Registered Medical Assistant

Atrium Health Pain Management
04.2021 - Current

Collected and documented patient medical information such as blood pressure and weight.

  • Prepared and administered medications to alleviate patient symptoms.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
  • Ensured accurate billing by diligently verifying insurance information for each patient visit.
  • Obtained client medical history, medication information, symptoms, and allergies for about 30-50 patients a day.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • AIn office procedures
  • Prior Authorizations

Registered Medical Assistant

Atrium Health Myers Park Pediatrics
11.2020 - 04.2021

Collected and documented patient medical information such as blood pressure and weight from about 30-45 babies a day.

  • Prepared and administered medications to alleviate patient symptoms.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared lab specimens for diagnostic evaluation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.

Registered Medical Assistant

Affinity Healthcare
06.2017 - 02.2018
  • Enhanced patient care with about 40 patients a day by efficiently performing routine tests and measurements.
  • Streamlined office procedures for faster processing of insurance claims and patient paperwork.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to field of medical assisting.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Collaborated with healthcare team to create personalized care plans for patients.
  • Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Followed appropriate procedures to minimize patient's exposure to radiation.

Certified Nursing Assistant

Bayada Nursing
01.2014 - 02.2018
  • Transported around 4 patients between rooms and appointments or testing locations a week.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Followed directions of licensed nurses to administer medications and treatments.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective care strategies.

Education

Associate of Science - Medical Assisting

Southeast Institution
Charlotte, NC
06-2014

Associate of Applied Science - Nursing Assistant

Gaston College
Dallas, NC
03-2004

Skills

  • Medical terminology
  • HIPAA compliance
  • Laboratory specimen collection
  • Clinical documentation
  • Patient scheduling
  • Medication administration
  • Patient assessments
  • Vital sign monitoring
  • Insurance verification
  • Privacy and confidentiality
  • Medical office procedures
  • Medical coding
  • First aid and CPR
  • Medical terminology knowledge
  • Customer service
  • Professional bedside manner

Timeline

Registered Medical Assistant

Atrium Health Pain Management
04.2021 - Current

Registered Medical Assistant

Atrium Health Myers Park Pediatrics
11.2020 - 04.2021

Registered Medical Assistant

Affinity Healthcare
06.2017 - 02.2018

Certified Nursing Assistant

Bayada Nursing
01.2014 - 02.2018

Associate of Science - Medical Assisting

Southeast Institution

Associate of Applied Science - Nursing Assistant

Gaston College

Certification

  • Basic Life Support (BLS) - American Heart Association.
  • Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
  • Certified Nursing Assistant (CNA)- Gaston College March 2004.
  • CPR/AED Certification
  • NC Driver's License
  • First Aid Certification
  • Home Health Aide (HHA) Certification
  • OSHA Certified
  • EKG Technician Certification (CET) - National Healthcareer Association (NHA).
  • Certified Electronic Health Records Specialist (CEHRS) - National Healthcareer Association (NHA).
  • Medical Administrative Assistant Certification (CMAA) - National Healthcareer Association (NHA).

Accomplishments

  • Supervised team of 43 staff members.
  • Recognized for outstanding dedication to patient care.
  • Lowered equipment costs by 30% by implementing new inventory tracking system.
  • Recognized for going above and beyond the call of duty.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • AMERICAN MEDICAL TECHNOLOGY

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursHealthcare benefitsPaid time offWork from home option401k matchPaid sick leave

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

EPIC

CERNER

MICROSOFT OFFICE

MICROSOFT EXCEL

OUTLOOK

MICRSOFT WORD

Languages

English
Native or Bilingual
Spanish
Limited Working
JACQUELYN COOPER