Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jacquelyn Cortes

Portland,OR

Summary

Passionate Bilingual Clinic Manager/Quality Data Coordinator. Highly efficient professional offering excellent performance in fast-paced and challenging administrative environments. Experienced professional who is highly self-motivated with a solid work ethic, Skilled at multi-tasking and maintaining a strong attention to detail. Objective: Obtain a challenging healthcare administrative position with opportunity to build my skills.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Clinic Manager

Medical Teams International
Portland, OR
01.2021 - Current
  • Conducted frequent clinic walk-throughs to maintain safe work environment.
  • Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
  • Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Organized and led staff orientation programs and training to promote collaboration.
  • Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.

Quality Data Coordinator

Fanno Creek Clinic
Portland, OR
08.2015 - Current
  • Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
  • Successfully led key projects
  • Monitored multiple databases to keep track of all company gap measures
  • Conducted analysis to address gaps
  • Utilize and train staff in computer software applications as appropriate
  • Tested software applications and systems to identify enhancement opportunities.
  • Collaborated with multi-functional roles to communicate and align development efforts.
  • Verified accuracy of data before transcribing.
  • Ability to prioritize tasks and to delegate them when appropriate.

Medical Assistant

Bridgeview Women's Health Clinic
Portland, OR
02.2013 - 02.2015


  • Conducted patient interviews to gather health history, vital signs and information about current medical issues
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs,
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Organized charts, documents and supplies to maintain team efficiency
  • Prepared patients for examinations, taking vital signs and updating medical histories.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Documented vital signs and health history for patients in clinic and hospital environments.

Medical Assistant

Lovejoy Surgery Center
Portland, OR
07.2012 - 01.2013
  • Sanitized, restocked and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations.
  • Collected and documented patient medical information such as blood pressure and weight.

Medical Assistant

Dr. Jay Goldstein Podiatric
02.2010 - 12.2011
  • Assisted with technical treatments and entered information in patient records and charts
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
  • Prepared patients for examinations, taking vital signs and updating medical histories
  • Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations
  • Identified operational improvements to drive efficiency and quality of care
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.

Education

Bachelor of Science - Healthcare Administration

Charter College
Vancouver, WA
09.2019

Associate of Applied Science - Allied Health Expected

Charter College
Vancouver, Wa
02.2018

Associate of Applied Science - Medical Assisting

Everest College
Portland, Or
2011

Skills

  • Microsoft Office (Word, Excel, Outlook, and PowerPoint) Proficient with EPIC Electronic Healthcare software as well Centricity, EMR, Mychart, Athena health
  • Administrative
  • Benefits
  • Coach
  • Communication skills
  • Excellent oral
  • Interpersonal skills
  • Conflict Resolution
  • Critical Thinking
  • Facility management
  • Filing
  • Front office
  • Insurance
  • Inventory
  • Leadership
  • Multi-tasking
  • Organizing
  • Problem solving skills
  • Problem solver
  • Quality
  • Quick
  • Scheduling
  • Supervising
  • Time management
  • Trainer
  • Written communication
  • Quick learner
  • Quality assurance
  • Assessing performance
  • New hire orientation
  • Team leadership
  • Organization
  • Multi-tasking and time management
  • Interpersonal skills and collaboration
  • Critical Thinking/Conflict Resolution
  • Excellent oral and written communication
  • Assertive and professional

Certification

BLS/CPR certified to AHA standards HIV/AIDS Awareness certified HIPPA/OSHA certified CMA Certified medical assistant Blood Borne Pathogens trained

Languages

Spanish
Full Professional

Timeline

Clinic Manager

Medical Teams International
01.2021 - Current

Quality Data Coordinator

Fanno Creek Clinic
08.2015 - Current

Medical Assistant

Bridgeview Women's Health Clinic
02.2013 - 02.2015

Medical Assistant

Lovejoy Surgery Center
07.2012 - 01.2013

Medical Assistant

Dr. Jay Goldstein Podiatric
02.2010 - 12.2011

Bachelor of Science - Healthcare Administration

Charter College

Associate of Applied Science - Allied Health Expected

Charter College

Associate of Applied Science - Medical Assisting

Everest College

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Jacquelyn Cortes