Jacquelyn Covington
Ponce de Leon,FL
Summary
I have worked Retail/Convenience Stores for the last 10 years and I am very experienced in all aspects of managing a convenience store. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Big Boss Llc.
Ponce De Leon, FL
06.2021 - Current
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Team Leader Manager
TROC Global
DeFuniak Springs, FL
08.2020 - 01.2021
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Increased productivity by [Number]% and revenue streams by [Number]% through effective change management practices.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Facilitated [Timeframe] meetings to communicate team performance goals and results.
- Maintained practice and strength-building equipment and purchased new equipment to replace deficient pieces.
Assistant Manager
Big Boss Llc
Ponce De Leon, FL
12.2014 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Monitored security and handled incidents calmly.
Education
High School Diploma -
Northview High School
Dothan, AL06.1997
Skills
- Employee Coaching and Motivation
- Managing Multiple Priorities
- Shift Coverage
- Transaction Monitoring
- Sales Monitoring
- Recruiting and Interviewing
- Directing Team Members
- Shrinkage Prevention
- Monetary Transactions
- Food Safety and Quality
- Payroll Preparation
- Retail Knowledge
- Deposit Collection
Certification
ServSafe Food Managers Certification expires 2026
Timeline
Assistant Manager
Big Boss Llc.
06.2021 - Current
Team Leader Manager
TROC Global
08.2020 - 01.2021
Assistant Manager
Big Boss Llc
12.2014 - 10.2019
High School Diploma -
Northview High School
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