Jacquelyn Davis

• Enhanced tenant satisfaction by efficiently addressing and resolving property-related concerns.
• Developed strong relationships with tenants, fostering a positive community atmosphere within managed properties.
• Coordinated with vendors, contractors, and service providers to ensure timely completion of maintenance projects.
• Coordinated move-in/move-out processes efficiently while minimizing vacancy periods between tenants.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Maintained sufficient number of units market-ready for lease.
• Communicated effectively with owners, residents, and on-site associates.

Processed renewals for OFI Food Stamps Eligibility program offered as required.

Received and routed telephone communications as required for the county office.

Answered constant flow of customer calls with minimal wait times.

Provided follow-up and /or customer service to resolve any issues.

Updated account information to maintain customer records.

Enhanced customer satisfaction by promptly addressed concerns and provided accurate information

Maintained confidential records.

Performed general office management duties, including keyboarding, filing, generating, and managing correspondence.

Performed general Call Center duties, including keyboarding, generating, and managing correspondence.

Maintained up-to-date knowledge of product and service changes.

Routinely uses electronic application, Document Imaging, and eligibility systems.

Attended required meetings and training to stay abreast of policies and procedures.

Performs other professional responsibilities as assigned.