Jacquelyn Dejesus

• Improved mail processing efficiency by organizing and streamlining incoming and outgoing mail operations.
• Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
• Enhanced customer satisfaction through timely and accurate mail distribution within the organization.
• Maintained a well-organized mailroom, ensuring easy access to materials and efficient workflow for staff members.
• Operated various mailing equipment such as postage meters, folding machines, and labelers for efficient mail preparation.
• Ensured compliance with postal regulations by staying up-to-date on changes in rates, services, and requirements.
• Facilitated smooth interdepartmental communication by promptly distributing internal documents and parcels to appropriate recipients.
• Supported office staff by providing assistance with packaging, addressing, and shipping of outgoing items as needed.
• Developed strong relationships with postal carriers to ensure prompt pick-up and delivery of all incoming and outgoing mail items.
• Aided in maintaining a secure environment by verifying identification for certified or registered mail deliveries.
• Contributed to departmental goals by providing input during team meetings regarding process improvements or new technologies related to mailing operations.
• Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
• Improved response times for customer inquiries by tracking packages using various tracking systems upon request.
• Collaborated with other departments when necessary to resolve any discrepancies or issues related to incoming or outgoing mail items.
• Assisted with inventory management tasks such as ordering supplies required for efficient daily operations of the mailroom facility.
• Demonstrated excellent attention to detail while inspecting packages for damage or improper labeling before sending them out for delivery.
• Provided exceptional customer service by courteously and professionally addressing questions or concerns from staff members regarding mail services.
• Managed high-volume mail periods effectively, ensuring that all incoming and outgoing items were processed in a timely manner.
• Contributed to a positive work environment through maintaining a clean, organized, and safety-compliant mailroom facility.
• Processed and organized incoming mail for distribution to appropriate departments.
• Labeled packages with clear, correct information to reduce mailing errors.
• Tracked outgoing mail to provide accurate customer updates.
• Weighed letters and packages and calculated costs based on classification, weight, and destination.
• Streamlined office operations with the timely distribution of important documents to relevant departments.
• Mail Management, including paper and electronic correspondence and packages
• Receive, open date stamp, sort and distribute in-bound mail
• Interfile correspondence in case files
• Shelve/re-shelve files as appropriate
• Utilize the RAILS automated file system to locate files and for internal and external file transfers
• Assist with Freedom of Information Act (FOIA) requests.
• Rotate and store new products to ensure a seamless transition preventing interruptions in production.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
• Built strong relationships with key suppliers, ensuring timely delivery of high-quality products at competitive prices.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Reduced operational risks while organizing data to forecast performance trends.
• Enhanced business analytics processes by streamlining data collection and interpretation methods.
• Worked effectively in fast-paced environments.

• Increased team productivity by implementing efficient work processes and providing consistent leadership.
• Ensured smooth operations by managing daily tasks, resolving conflicts, and maintaining open communication with staff.
• Enhanced employee performance through regular evaluations, constructive feedback, and tailored training programs.
• Reduced turnover rates by fostering a positive work environment and addressing employee concerns promptly.
• Improved operational efficiency with thorough

inventory management and resource allocation strategies.

• Managed project deadlines effectively, coordinating team efforts to ensure timely completion of tasks.
• Boosted team morale through regular recognition of accomplishments and celebrating successes together.
• Implemented safety protocols to maintain a secure working environment for employees and customers alike.
• Promoted professional development within the team through ongoing training opportunities and resources.
• Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
• Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
• Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
• Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
• Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
• Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
• Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
• Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
• Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
• Improved file organization by implementing an efficient categorization and labeling system.
• Managed high volumes of daily paperwork, prioritizing tasks effectively to meet deadlines without compromising accuracy or organization.
• Created graphs and charts utilizing Exel, Powerpoint, Word Etc.
• Ensured accuracy in data entry tasks related to file indexing, reducing errors that could lead to misfiled documents.
• Maintained and performed all quality control and maintenance of assigned storage areas.
• Conducted inspections of all assigned supply areas and identified and removed all unserviceable supplies.
• Assisted with document scanning and imaging projects to support accurate file back-up.
• Created, implemented and monitored filing systems for easy retrieval of records.
• Compiled and inventoried documents for archival.
• Enhanced team productivity by implementing efficient scheduling and task delegation practices.
• Improved employee retention rates by fostering a positive work environment and addressing staff concerns proactively.
• Streamlined operations for better resource utilization by conducting regular process evaluations and implementing necessary changes.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
• Maintained a clean and well-organized work environment, promoting safety and efficiency among team members.
• Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
• Maintained and performed all quality control and maintenance of assigned storage areas.
• Conducted inspections of all assigned supply areas and identifies and removes all unserviceable supplies via regulation and policies.

• Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
• Increased employee retention, training staff in effective customer service techniques and product knowledge.
• Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
• Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
• Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Created and maintained safe and secure work environments for employees.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Reduced incoming call response time by implementing an effective call routing system.
• Handled sensitive information with discretion while maintaining strict confidentiality standards.
• Facilitated clear communication between staff members by distributing memos and announcements in a timely manner.
• Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Resolved customer problems and complaints.
• Corresponded with clients through email, telephone, or postal mail.
• Handled cash transactions and maintained sales and payments records accurately.
• Managed multiple tasks and met time-sensitive deadlines.
• Maintained confidentiality of information regarding clients and company.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Organized, maintained and updated information in computer databases.
• Sorted, received, and distributed mail correspondence between departments and personnel.
• Scheduled office meetings and client appointments for staff teams.
• Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Tracked important information in Exel spreadsheets and ran reports or generated graphs using data.