Jacquelyn Dejesus
Spring,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
11
11
years of professional experience
Work History
First Line Supervisor
US Army
01.2020 - Current
- Supervise employees through assigning, directing and following up of all activities
- Maintain work environment and ensure tasks are completed to standard
- Complete and file classified documents
- Ensure welfare of employees and communicate consistently with employees of upcoming events
- Achieve results by working with staff to meet established targets
- Mentor newly hired employees on operating equipment and safety and developed training manual to use for reference.
Assistant Store Manager
IT'S FASHION METRO WOMENS APPAREL STORE
09.2017 - 01.2020
- Opened/Closed store
- Picked up/Dropped off money from register from the bank
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Receptionist/Nail Technician
Trams Day Spa
02.2012 - 08.2017
- Treated, prepared, and maintained clients' nails on both hands and feet.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Practiced highest standards of sanitation and sterilization of salon equipment.
- Responded to customer requests and concerns about gel application and nail art designs.
- Assisted customers in selecting and applying appropriate nail colors.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Demonstrated dynamic customer service by responding to customer inquiries.
- Oversaw schedule to manage appointments of new and existing clients.
- Communicated effectively with management concerning important customer issues.
- Inspected nails for signs of health-related issues or fungus and made recommendations accordingly.
- Recorded weekly supply and inventory needs and made regular orders for replenishment.
- Grew repeat client base through effective marketing and customer service.
Education
High School Diploma -
Hilo High School
Hilo, HI06.2010
Skills
- Priority Management
- Maintenance Requirements
- Operator Scheduling
- Inventory Accuracy
- Corrective Actions
- Cargo and Freight
- Performance Tracking and Evaluations
- Duty Assignments
- Conflict Resolution Tactics
- Performance Feedback
- Personnel Records
- Store Opening
Timeline
First Line Supervisor
US Army
01.2020 - Current
Assistant Store Manager
IT'S FASHION METRO WOMENS APPAREL STORE
09.2017 - 01.2020
Receptionist/Nail Technician
Trams Day Spa
02.2012 - 08.2017
High School Diploma -
Hilo High School
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