Jacquelyn Dixon
Brandywine,MD
Summary
Dedicated program assistant with a proven track record of supporting program operations and facilitating smooth workflow. Skilled in administrative tasks, scheduling, and database management. Detail-oriented, organized, and adept at multitasking in fast-paced environments to ensure program success.
Overview
5
5
years of professional experience
Work History
Patient Access Associate III
Inova Health System
Fairfax, VA
08.2022 - Current
- Maintained an organized filing system for patient information and documentation.
- Collaborated with other staff members to ensure accuracy of patient data entered into the computer system.
- Answered telephone calls promptly, routing them to appropriate personnel as necessary.
- Created reports on patient demographics, billing activities, and other related topics as requested by management.
- Performed administrative tasks such as scanning documents into the EHR system.
- Attended departmental meetings regularly to stay updated on policy changes.
- Coordinated with clinical staff regarding changes in patient status or care plans.
- Applied HIPAA privacy and security regulations while handling patient information.
- Balanced daily collections report at the end of each shift.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
Patient Service Coordinator
Medstar Medical Group
Olney, MD
02.2022 - 08.2022
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
- Performed data entry into electronic health record system.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Ensured all patient forms were completed properly before submitting them for processing.
Front Desk Secretary
The Glaucoma Center, PC
Bowie, MD
11.2020 - 02.2022
- Answer/screen interdepartmental phone calls, schedule surgeries and post operative appointments, collect payments and account balances, update patient databases and files, process patient inquiries, balance the center’s accounting ledgers, and organize phone conferences between providers
- Scheduled appointments for clients and visitors with the respective personnel or department.
- Answered incoming calls and transferred them to the appropriate personnel.
- Managed correspondence including emails, faxes, and mailings.
- Prepared documents such as memos, letters, reports, spreadsheets, and presentations.
- Provided administrative support to other departments within the company as needed.
- Organized filing systems by creating new folders and labeling them appropriately.
- Updated office supplies inventory list on a regular basis.
- Ensured that all areas are kept neat and tidy throughout the day.
- Assisted with special projects as requested by management team members.
- Verified accuracy of invoices before submitting them for payment processing.
- Performed data entry tasks into various software programs efficiently and accurately.
- Coordinated travel arrangements for staff members when necessary.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
Patient Service Representative 1
Fairfax Radiology Centers (Heritage Imaging Center)
Clinton, MD
06.2019 - 11.2020
- Answer/screen phone calls, schedule appointments, coordinated mammograms and breast biopsies, digitized outside films for providers, burned appointment images on discs for patients, and arranged collaboration of patient care with Southern Maryland Radiation
- Greeted patients upon arrival and directed them to the appropriate area.
- Verified insurance information, collected payments, and scheduled appointments.
- Assisted with the completion of medical forms and records.
- Maintained a clean and organized reception area.
- Answered incoming calls in a professional manner.
- Ensured all necessary paperwork was completed prior to patient visits.
- Sorted and distributed incoming mail daily.
- Inputted patient demographic data into electronic health record system.
- Performed administrative duties such as filing, faxing, photocopying.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Responded promptly to emails from patients regarding appointment changes or cancellations.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Adhered to HIPAA regulations when handling confidential patient information.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Obtained proper authorization and identification to release confidential medical records.
- Ran credit card batches and balanced deposits on daily basis.
Education
BBA - Business Administration/Health Services Administration
Strayer University
Washington, DC06-2027
High School Diploma -
Woodstream Christian Academy
Mitchellville, MD05.2016
Skills
- Data entry proficiency
- Patient registration
- HIPAA compliance
- Appointment scheduling
- Team leadership
- Conflict resolution
- Money handling
- Policy understanding
- Relationship building
- Verbal and written communication
- Problem-solving
- Fee collection
- Team collaboration
- Training coordination
Projects
Beautify the Burg, Clean up the community, During my time at Frostburg State University, in Frostburg, MD, a group of my peers and I picked up litter, scraped gum off the streets, and repainted the street curbs.
References
References available upon request.
Timeline
Patient Access Associate III
Inova Health System
08.2022 - Current
Patient Service Coordinator
Medstar Medical Group
02.2022 - 08.2022
Front Desk Secretary
The Glaucoma Center, PC
11.2020 - 02.2022
Patient Service Representative 1
Fairfax Radiology Centers (Heritage Imaging Center)
06.2019 - 11.2020
BBA - Business Administration/Health Services Administration
Strayer University
High School Diploma -
Woodstream Christian Academy
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