Jacquelyn Donahue-Woods
404 Worthington St. Yorkville,OH
Summary
Highly motivated professional with 10 years of sales and management experience. Skillfully creates and maintains professional loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member.
Overview
24
24
years of professional experience
Work History
Business Owner
Donahue Enterprises LLC. DBA DeFelice Bros. Pizza
Martins Ferry, OH
07.2015 - Current
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Resolved issues quickly through research and decision making.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Established favorable relationships with vendors.
- Maintained functional and orderly building areas to deliver professional appeal to customers.
- Interviewed, trained, and supervised employees.
- Elevated operations to target current and expected demands.
Food Service Sales Representative
Team Sledd
Wheeling, WV
03.2009 - 07.2015
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Contacted new and existing customers to outline benefits of products.
- Monitored customer order process and addressed customer issues.
- Fostered relationships with customers to expand customer base and retain business.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
- Demonstrated product features to align with customer needs.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed key customer relationships to increase sales.
- Created successful strategies to develop and expand customer sales.
- Pursued new accounts through lead generation, cold calling and advertising referrals.
Home Health Care Provider
Interim Home Health
Bridgeport, OH
04.2007 - 03.2009
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Helped clients stay happy and healthy by providing mental and emotional support.
- Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
- Assisted with client personal care needs to foster independence and well-being.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Reviewed processes to improve quality, identify pain points and address training issues.
- Assisted patients with personal care to alleviate burden on family members.
Food Service Worker
DeFelice Bros. Pizza
Martins Ferry, OH
05.2000 - 03.2005
- Enforced staff performance and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet customer needs.
- Followed recipes and customer requests to prepare high-quality, delicious meals.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Monitored inventory and promptly reported food items requiring reorder.
- Controlled portion sizes and garnishing for optimal cost controls.
- Operated cash register to process cash, check and credit card transactions.
Education
Associate of Applied Science - Mental Health Services
Belmont College
Saint Clairsville, OH05.2008
Certificate in Nursing - Practical Nursing
Belmont College
Saint Clairsville, OH06.2005
Certificate of Training - Selling Skills And Sales Operations
Frosty Acres School For Eagles
Atlanta, GA08.2013
Skills
- Sales strategics
- Cost analysis and savings
- Purchasing and planning
- Employee development
- Issue resolution
- Revenue growth
- Executive leadership
- Team building and leadership
Timeline
Business Owner
Donahue Enterprises LLC. DBA DeFelice Bros. Pizza
07.2015 - Current
Food Service Sales Representative
Team Sledd
03.2009 - 07.2015
Home Health Care Provider
Interim Home Health
04.2007 - 03.2009
Food Service Worker
DeFelice Bros. Pizza
05.2000 - 03.2005
Associate of Applied Science - Mental Health Services
Belmont College
Certificate in Nursing - Practical Nursing
Belmont College
Certificate of Training - Selling Skills And Sales Operations
Frosty Acres School For Eagles
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