Jacquelyn Donoho
Corona,CA
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Resourceful coordinator possessing outstanding prioritization, multitasking and planning abilities to juggle responsibilities. Systematic and methodical professional offering several years of hands-on experience handling various administrative duties and tasks in office setting. Commended and recognized for meticulous file management abilities.
Overview
17
17
years of professional experience
Work History
Coordinator
Expedry
Rancho Cucamonga, CA
01.2024 - Current
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Resolved customer complaints or answered customers' questions.
Coordinator
Livewell Restoration
Corona, CA
11.2022 - 01.2024
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Maintained calendars of upcoming events, meetings and deadlines.
- Coordinated with other departments to ensure projects were completed on time and within budget.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints or answered customers' questions.
Auditor
Servpro
Chino, CA
09.2018 - 11.2022
- Analyzed financial data and prepared reports outlining findings and recommendations.
- Ensured timely completion of all assigned tasks within set deadlines.
- Prepared detailed audit workpapers for review by senior auditors.
- Wrote reports, authored papers and organized supporting documentation.
- Maintained open communication with external auditors regarding coordination of audits.
Head Cashier
The Home Depot
Ontario, CA
12.2014 - 09.2018
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Assisted other departments when needed by providing additional support during busy periods.
- Managed cashier team, ensuring efficient transaction processing and high customer service standards.
Cashier
Carters Oshkosh
Chino, CA
10.2012 - 12.2014
- Issued receipts, refunds, credits or change due to customers.
- Resolved customer complaints professionally in accordance with company policy.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Associate
Tj Maxx
Mira Loma, CA
07.2007 - 04.2009
- Handled customer complaints in a professional manner.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Attended weekly team meetings to review performance goals and objectives.
- Organized stockroom shelves according to size, color or style.
Education
High School Diploma -
Colony High School
Ontario, CA06-2008
Skills
- Project Management
- Contract Management
- Staff Supervision
- Financial Management
- Data Entry
- Resource Allocation
- Schedule Management
- Project assistance
- Customer Service
- Scheduling and calendar management
- MS Office
- Insurance Verification
- Schedule Coordination
Timeline
Coordinator
Expedry
01.2024 - Current
Coordinator
Livewell Restoration
11.2022 - 01.2024
Auditor
Servpro
09.2018 - 11.2022
Head Cashier
The Home Depot
12.2014 - 09.2018
Cashier
Carters Oshkosh
10.2012 - 12.2014
Sales Associate
Tj Maxx
07.2007 - 04.2009
High School Diploma -
Colony High School