Jacquelyn D. Russell
Summary
Resourceful Management Analyst recognized for high productivity and efficient task execution. Specializes in strategic planning, data analysis, and process optimization to improve organizational performance. Excels in problem-solving, communication, and adaptability, utilizing these soft skills to tackle complex challenges and drive meaningful change.
Overview
8
8
years of professional experience
Work History
Management Analyst
U.S. Department of State
Washington, DC
08.2024 - Current
- Managed the schedules of bureau principals, coordinating meetings, conferences, and VIP visits with precision and efficiency.
- Arranged comprehensive travel logistics, including visa applications, itinerary planning, and the reconciliation of travel expenses and vouchers.
- Collaborated with PM office colleagues to create detailed briefing materials for official travel by senior leadership, including the Acting Assistant Secretary, and Principal Deputy Assistant Secretary.
- Conducted extensive record searches, and worked with other units to resolve procedural challenges in complex cases.
- Drafted comprehensive performance reviews, highlighting employee strengths and areas for improvement, to guide promotion decisions or remedial actions.
- Evaluated operational processes, identifying inefficiencies, and recommending actionable improvements.
- Designed and implemented streamlined procedures to enhance organizational workflows and productivity.
- Fostered effective communication across cross-functional teams to align efforts with strategic objectives.
- Developed innovative records management programs to organize, safeguard, and optimize access to critical data.
Travel Support Specialist
U.S Department of State
Washington, DC
07.2022 - 08.2024
- Ensured adherence to State Department security guidelines while escorting visitors to secure locations.
- Obtained necessary authorizations from the Office of the Under Secretary for Management, and the host nation’s Ministry of Foreign Affairs, for diplomatic operations.
- Submitted electronic country clearance (eCC) requests for employee travel, ensuring compliance with host country regulations.
- Coordinated visa processing activities with host-country embassies, maintaining efficient workflows, and clear communication.
- Regularly updated and maintained expertise in visa procedures through ongoing collaboration with foreign embassies.
- Oversaw the secure storage, handling, and destruction of classified materials in alignment with federal regulations.
- Managed access control for office spaces, and facilitated the maintenance and operation of physical security equipment.
- Ensured full compliance with federal policies and protocols related to security and information protection.
Visa Support Specialist
U.S Department of State Special Issuance Agency
Washington, DC
07.2020 - 07.2022
- Scheduled and coordinated visa application appointments to streamline processing timelines.
- Managed the visa application process, providing guidance and support to applicants and couriers.
- Reviewed and verified submitted documentation to ensure compliance with visa requirements and policies.
- Performed thorough quality checks to confirm accuracy and consistency between applications and processing data.
- Responded to inquiries and facilitated communication with embassies, consulates, federal agencies, and high-ranking officials.
- Conducted training sessions for new hires, ensuring they understood and mastered essential job functions.
- Designed and implemented innovative training programs, processes, and procedures to enhance team performance.
- Oversaw team quality standards, and managed workflow to optimize production efficiency.
Communications Specialist/Counter Acceptance Agent
U.S. Department of State
Washington, DC
11.2016 - 07.2020
- Processed and approved official diplomatic passport applications submitted by federal agencies.
- Communicated with applicants to gather accurate information for the preparation of Initial Response Letters (IRLs).
- Updated application statuses and batch information within the TDIS system to ensure accurate records.
- Investigated and resolved reported complaints, ensuring timely and effective resolutions.
- Managed incident cases through phone and written correspondence, providing professional support and solutions.
- Responded to and addressed all complaint calls, maintaining a customer-focused approach.
- Ensured adherence to internal control procedures to uphold compliance and operational standards.
- Utilized the National Passport Information Center systems to coordinate with applicants and SIA staff effectively.
- Maintained and managed electronic records to ensure data accuracy and accessibility.
Professional Attributes and Skills
Professional Attributes:
Exemplary Professional Conduct| Operational Efficiency| Strong Organizational skills| Team Collaboration and Building| Attention to Detail| Team building| Adaptability and Flexibility |Multitasking Proficiency| Conflict Resolution Skills| Effective Prioritization| Decisive Decision-Making| Problem-Solving Expertise |Risk Management| Goal setting and Achievement| Time management Skills| Strong Interpersonal Abilities Exceptional Written and Verbal communication| Excellent Customer Service| Active listening| Workflow Optimization Skills| Thrives in high-pressure, fast-paced environments.
Professional Skills:
Regulatory Compliance | Resource Allocation| Data Analysis| Policy Development| Performance Enhancement| Employee Training and Development| Process Optimization| Client Relationship Management | Requirements Gathering and Analysis| Policy Analysis| Business Process Improvement Crisis Management| Strategic planning
Timeline
Management Analyst
U.S. Department of State
08.2024 - Current
Travel Support Specialist
U.S Department of State
07.2022 - 08.2024
Visa Support Specialist
U.S Department of State Special Issuance Agency
07.2020 - 07.2022
Communications Specialist/Counter Acceptance Agent
U.S. Department of State
11.2016 - 07.2020