Jacquelyn Edwards-Rowe
Dover,DE
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
22
22
years of professional experience
Work History
Manager
Finding Avalon
Camden, DE
03.2016 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted weekly inventories of product on work floor and in backstock.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Propelled continuous improvements and strategically capitalized on current market trends.
- Trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- First two years served as consultant prior to being hired in August of 2018 as store manager
Business Owner/Operator
The Healing Garden
DOVER, United States
04.2009 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Served as principal stakeholder over organization's complete operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Capitalized on social media platforms to increase market awareness.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Established and administered annual budget with controls to prevent overages and support sustainability objectives.
Driver Services Representative
EMWay Trucking
Dover, DE
03.2018 - 08.2018
- Delivered exceptional customer service to every driver by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Investigated and resolved driver inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Educated drivers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance driver service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Key Holder
Vitamin Shoppe
Dover, DE
08.2014 - 04.2016
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Mentored new sales associates to contribute to store's positive culture.
- Decreased inventory shrinkage and daily cash discrepancies by closely monitoring daily operations.
Education
Ph.D. - NaturoOrthopathic Care
Ecclesia University
Indianapolis, IN05.2026
Skills
- Managing Employee Relations
- Employee Coaching and Motivation
- Administration and Reporting
- Issue and Conflict Resolution
- Managing Operations and Efficiency
- Supplier Relations
- Finance and Accounting Operations
- Product Management and Branding
- Invoice Reconciliation
- Shrinkage Prevention
- P&L Oversight
- Complex Problem-Solving
Timeline
Driver Services Representative
EMWay Trucking
03.2018 - 08.2018
Manager
Finding Avalon
03.2016 - Current
Key Holder
Vitamin Shoppe
08.2014 - 04.2016
Business Owner/Operator
The Healing Garden
04.2009 - Current
Ph.D. - NaturoOrthopathic Care
Ecclesia University
Similar Profiles
Viviana Bedoya AnguloViviana Bedoya Angulo
Asistente de Gerencia at Finding Technology Company SASAsistente de Gerencia at Finding Technology Company SAS
Keiona DoctorKeiona Doctor
Psychotherapist at Finding Balance Counseling and Therapy, LLCPsychotherapist at Finding Balance Counseling and Therapy, LLC
Skye HughesSkye Hughes
Nemo at Finding Nemo the MusicalNemo at Finding Nemo the Musical
Shaquille EdwardsShaquille Edwards
Assistant Director of Dining Services at Presbyterian Senior Living/Three Oaks DiningAssistant Director of Dining Services at Presbyterian Senior Living/Three Oaks Dining
Shelbee ChavarryShelbee Chavarry
Shift Lead Supervisor at Crumbl CookiesShift Lead Supervisor at Crumbl Cookies