Jacquelyn Ferguson
Ontario,CA
Summary
Dynamic operations manager with a proven track record at Mail Biz, enhancing customer satisfaction through strategic problem-solving and effective communication. Expert in budget management and team leadership, consistently achieving targets while streamlining processes for operational efficiency. Cultivated strong client relationships, driving repeat business and positive reviews.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Manager of Operations
Mail Biz
04.2015 - 03.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Assisted in recruiting, hiring and training of team members.
- Oversaw daily operations, ensuring all tasks were completed efficiently and to high standard.
- Interacted well with customers to build connections and nurture relationships.
- Enhanced customer experience by refining service delivery processes, leading to repeat business and positive reviews.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Counselor - Substance Abuse Counseling
Saddleback College
Mission Viejo, CA 05-2015
LVN - Nursing
Maric Univeristy
San Diego, CA 02-2008
Skills
- Decision-making
- Customer service
- Quality assurance
- Strategic planning
- Problem-solving
- Time management
- Documentation and reporting
- Budget management
- Team leadership
- Operations management
- Organizational management
- Operational efficiency
Timeline
Manager of Operations
Mail Biz
04.2015 - 03.2023
Counselor - Substance Abuse Counseling
Saddleback College
LVN - Nursing
Maric Univeristy
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