Jacquelyn Ferraro

Maintained Data entry

• Answered telephones for customers redeeming vehicles from repossession.
• Scheduled appointments.
• Maintained filing for office.
• Assisted customers in office.
• Uploaded all necessary documents to cases.

• Managed employees with care for disabled adults.
• Put together paperwork for state reviews.
• Managed payroll and employee schedules.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Developed strong working relationships with staff, fostering a positive work environment.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
• Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

• Improved clients'' daily living skills through consistent guidance and encouragement in various activities.
• Assisted patients with completing personal grooming tasks such as bathing and dressing.
• Provided crisis intervention as needed, utilizing de-escalation techniques to maintain a safe environment for all involved parties.
• Managed schedules and transported individuals to doctor appointment and activities.
• Developed strong rapport with clients, fostering trust and promoting effective communication for better understanding of their needs.
• Assisted in training new direct care staff members, sharing knowledge and experience to ensure consistent quality of care throughout the organization.
• Prepared healthy foods based on personalized nutrition plans.
• Documented activities and behaviors.