Jacquelyn Fitzpatrick
Kalamazoo,MI
Summary
Outgoing, dependable, and responsible college student who loves working with adults and kids, and helping them achieve financial freedom. Offers a bubbly team player who is very flexible and can work many different jobs. Well-organized and detail-oriented, with the ability to communicate fantastically with fellow team members. Gains energy from interacting with customers and helping them achieve their goals.
Overview
2
2
years of professional experience
Work History
Teller
Arbor Financial Credit Union
Kalamazoo, MI
05.2025 - Current
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Provided exceptional customer service while accurately processing routine transactions.
- Explained account information to customers in detail as needed.
- Verified customers' identification to ensure compliance with laws and regulations.
- Continuously updated knowledge about banking products, services, policies, and regulations.
- Maintained accurate records of all transactions for compliance purposes.
- Balanced cash drawers on a daily basis.
- Followed up on requests from customers on time.
- Reported any operational issues or system problems that occurred during the shift promptly.
- Resolved customer complaints quickly and efficiently to maintain positive relationships with clients.
- Identified opportunities to refer customers to other areas of the bank for additional services.
Cafe Worker
Water Street Coffee Joint
Kalamazoo, MI
06.2024 - 06.2025
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Trained new cafe workers in sales, customer service, and safety.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared salads, soups and sandwiches for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
Party Coordinator
Bricks & Minifigs
09.2023 - 09.2024
- Organized and coordinated party supplies, decorations, catering, entertainment, and other services for events.
- Developed detailed event plans and timelines to ensure parties ran smoothly.
- Oversaw all aspects of setup and teardown of parties to ensure everything was done in a timely manner.
- Maintained accurate records of all financial transactions related to parties or events held under my supervision.
- Resolved any issues that arose during the course of the event in a professional manner while maintaining good client relations.
- Worked within tight deadlines while managing multiple tasks simultaneously in order to deliver quality results every time.
- Created program activities, agendas and budgets based on client requirements.
Camp Counselor in Training
Camp Newaygo
06.2023 - 08.2023
- Planned and led activities such as arts and crafts, swimming, archery, group games.
- Ensured safety protocols were followed for day and night camper routines.
- Facilitated team-building activities for young children, pre-teens, and adolescent groups.
- Assisted homesick children, actively listening to concerns and providing emotional support.
- Built camper confidence and self-esteem through consistent guidance and mentoring.
- Arranged equipment and site resources to facilitate various entertainment activities.
- Helped with prep, set up, and breakdown of community and public events.
- Administered first aid and notified emergency medical personnel.
- Assisted with camper check-in, check-out, and related activities.
- Constructed multi-purpose outdoor kitchen and event space.
Education
Associate of Arts - Business Administration and Management
Kalamazoo Valley Community College
Kalamazoo, MI04-2025
High School Diploma -
Gull Lake High School
Battle Creek, MI04-2025
Business Administration
Western Michigan University
Kalamazoo, MISkills
- Team Leadership
- Relationship Building
- Decision-Making
- Positive Reinforcement
- Problem-Solving
- Planning and Scheduling
- Emergency Response
- Creative and Energetic
- CPR Certified
- Lifeguard Certified
- Flexible Schedule
Timeline
Teller
Arbor Financial Credit Union
05.2025 - Current
Cafe Worker
Water Street Coffee Joint
06.2024 - 06.2025
Party Coordinator
Bricks & Minifigs
09.2023 - 09.2024
Camp Counselor in Training
Camp Newaygo
06.2023 - 08.2023
Associate of Arts - Business Administration and Management
Kalamazoo Valley Community College
High School Diploma -
Gull Lake High School
Business Administration
Western Michigan University
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